Loan Operations Manager

Covchurch; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Covchurch is offering a Loan Operations Manager role that requires expertise in managing loan documentation and providing customer service throughout the lending process. The position is key to supporting the President and Vice Presidents at National Covenant Properties, engaging in interactions with borrowers and title companies.

Candidates should possess a Bachelor’s degree along with relevant experience in the lending sector and demonstrate a strong attention to detail and customer service. This is a full-time, in-office position based in Chicago, Illinois.

Qualifications

• 3-5 years experience in a supporting role in the lending industry, particularly with loan documentation and closings.
• Mastery of Office 365 and web technologies.
• Strong organization and time-management skills.

Responsibilities

• Support the lending operations by managing loan documentation and approvals.
• Prepare loan closing packages and coordinate with title companies.
• Provide customer service to borrowers throughout the loan process.

Skills

Detail-oriented

Customer service

Office 365

Team player

Conflict resolution

Communication

Education

Bachelor’s degree in business, economics, finance, or accounting

Tools

Loan documentation software (LaserPro)

Databases management

Job description

National Covenant Properties (NCP) is a $400 million church extension fund that operates as a financial ministry affiliate of The Evangelical Covenant Church (ECC) denomination. NCP provides investment products to members of Covenant churches and offers lending and real estate services solutions to local congregations and affiliated organizations as they seek to expand their facilities and ministries. NCP is looking to fill the position of Loan Operations Manager to provide administrative support to our lending operations in the areas of loan document creation, preparation of loan closing packages, manage construction loan draw process, customer service to our borrowers affiliated with the Evangelical Covenant Church.

Summary

The Loan Operations Manager will support the President and Vice Presidents of Real Estate Services for NCP.

In this position you will provide customer service to our borrowers by participating in all aspects of the NCP lending process from post loan approval through loan payoff and release. You will interact extensively with our Title Company vendors in support of the loan closing process. As the Loan Operations Manager you will have the opportunity to apply your experience and knowledge of pre-loan requirements (for example Phase 1 environmental site assessments, land surveys and building inspections) in an environment where your work and contribution truly matter. This position will collaborate in operational and administrative support efforts to help advance NCP strategies and mission.

Essential Functions

• Full Time; in office position, Monday through Friday; 8:30am -5:00pm; 95% of borrower and vendor interaction through phone or email communication, 95% in person interaction with NCP President and VPs of Real Estate Services.
• Research and coordinate pre-loan Property Purchase activities for Phase I site inspections, land surveys, building inspections, and local title company services. Monitor due diligence check list for property purchases. Research and engage local church to maintain corporate good standing of loan applicants.
• Prepare loan approval letters and legal document requirements for approved loans, order title commitments, review for accuracy and ensure proper recording to maintain integrity of NCP collateral.
• Prepare loan documentation packages for loans documented in LaserPro and monitor loan documentation packages for loans documented with outside legal counsel.
• Manage loan closing process, communication with Title companies, borrowers and all stakeholders to successfully close and book the loan.
• Monitor post-closing completion of physical and electronic legal file documents for all loans.
• Direct construction loan escrow process insuring compliance from all stakeholders (church, title company, local contractors) to maintain NCP lien position on construction lending projects.
• Exercise discretion and independent judgement in preparation of loan modifications as approved by the NCP Board of Directors.
• Manage compliance for active certificates of property insurance, UCC filing renewals, and financial statement collection cycle on every loan, with support from NCP customer services representatives.
• Manage loan rate adjustment cycle and provide customer service and communication for loan payment inquiries.
• Other projects as assigned by the President and Sr. Vice President of Operations.

Requirements

Education and Experience

Required: Bachelor’s degree in business, economics, finance or accounting, equivalent combination of education and experience. Knowledge and experience in the loan processing industry a plus. 3-5 years experience in supporting role in lending industry, including experience in an office environment with loan documentation, loan closings, construction loan escrow and emphasis on customer service.

Skills

• Personal and demonstrated Christian faith (member or regular attender of a Covenant church preferred).
• Mastery of Office 365, Microsoft and Windows application, databases development and management, and web technologies.
• Detail oriented, strong organization, prioritization and time-management skills are eminent.
• A team player that ensures caring and excellent customer service to account holders.
• Excels in attention to detail with high level of accuracy in preparation of financial transactions, written documents, reports and correspondence.
• Effectively communicates in written and verbal forms in person and via communication mediums.
• Works well under pressure and is able to accurately accomplish multiple tasks, with conflicting priorities and timelines. Ability to track and report progress on a wide range of tasks, simultaneously.
• Ability to respond to and deal with a range of ad hoc queries/requests.
• Capable of managing stress by accepting criticism, engaging in conflict resolution, dealing calmly and effectively with high stress situations.
• Ability to operate with discretion and confidentiality at all times, especially related to customer information.
• Maintains flexibility in approach and adjusts actions when appropriate.
• Uses critical thinking skills to exercise discretion and independent judgement, applying logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to address challenges.
• Self-starter, with ability to effectively engage with attorneys, title companies, and outside real estate service providers to work independently.

Environment Conditions

Able to work well in professional office setting, occasionally works evenings and weekends. Must be versatile and able to work for prolonged segments sitting or standing. Must engage frequently with office tools and equipment, such as: computer, copier, phone, web-conferencing equipment, cell communication, printers, calculators, scanners, etc. Must be able to occasionally lift or move items, less than 35 lbs.