Loan Operations Assistant Mgr

Commercial Bank & Trust Company; Paris (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

Commercial Bank & Trust Company in Paris, TN is looking for a Loan Operations Assistant Manager. In this role, you will oversee daily operations, ensure compliance, and provide guidance to staff. You will also be involved in training and development, monitoring performance, and participating in process improvements.

The ideal candidate should have an Associate degree in a relevant field, strong communication skills, and experience in loan operations. Join us to enhance customer service and improve operational efficiency.

Qualifications

• Associate degree in a relevant field preferred.
• Equivalent banking experience and education may be considered.
• Loan operations, loan serving, and lending support experience is a plus.

Responsibilities

• Oversee daily operations of Loan Operations department for accurate loan processing.
• Provide guidance and support to Loan Operations staff and other departments.
• Monitor operational performance and quality standards for compliance.
• Assist with staff training and development within the department.

Skills

Excellent verbal and written communication skills

Tact and public relations expertise

Experience utilizing Jack Henry system

Proficient in Microsoft Office Suite or related software

Education

Associate degree in Business, Finance, Accounting, or related field

Equivalent banking experience and education

Job description

Loan Operations Assistant Mgr

Full Time Clerical Main Office-BR 1, Paris, TN, US

Role and Responsibilities

• Assist in overseeing the daily operations of the Loan Operations department to ensure accurate, timely, and compliant processing of loan activities.
• Support the administration and maintenance of loan accounts, records, systems, and operational controls.
• Monitor operational performance, reporting, and quality standards to maintain portfolio integrity and regulatory compliance.
• Provide guidance, problem resolution, and support to Loan Operations staff, front‑line employees, and other departments.
• Assist with workflow coordination, staff training, cross‑training, and employee development.
• Participate in process improvements, system enhancements, departmental projects, and strategic initiatives.
• Prepare, review, and analyze operational and management reports and communicate findings, risk, and trends with staff and management.
• Provide training and day‑to‑day guidance to team members while serving as a subject matter expert for Loan Operations.
• Identify opportunities to improve efficiency, strengthen controls, and enhance customer service.
• Serve as a subject matter expert and assist with departmental leadership responsibilities as assigned.
• Act as a backup for Loan Operations functions and positions as needed.
• Maintain prompt and regular attendance.
• Demonstrate a positive, helpful attitude with co‑workers and customers.
• Strive to improve efficiency in the work area through cost savings.
• Perform other duties and special projects as assigned.
• Complete all training assigned by HR, IT, Compliance, BSA, and supervisor on a timely basis.
• Follow IT Security Policies and Procedures, including the diligent reporting of phishing emails.

Qualifications and Education Requirements

• Associate degree in Business, Finance, Accounting, or related field preferred.
• Equivalent banking experience and education may be considered.
• Loan operations, loan serving, and lending support experience is a plus.

Preferred Skills

• Excellent verbal and written communication skills.
• Tact and public relations expertise.
• Experience utilizing Jack Henry system is preferred.
• Proficient in Microsoft Office Suite or related software.

Commercial Bank and Trust Company is an Equal Employment Opportunity Employer-M/F/Vets/Disabled