Loan Operations Administrator III

FIRST COMMERCE BANK; Lakewood Township (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

First Commerce Bank in Lakewood, NJ invites an experienced Loan Operations Administrator III to oversee loan boarding, escrow administration, payment processing and reporting. You will ensure data accuracy and exceptional customer experience across multiple workstreams.

The role requires 5+ years in loan operations, proficiency with FIS Horizon, and strong MS Office skills to support reconciliations and investor reporting.

Qualifications

• Bachelor’s degree in business/finance preferred; mortgage servicing training ideal.
• FIS Horizon knowledge required; strong MS Office skills.
• 5+ years loan operations and servicing experience including boarding, payoffs, and recon.

Responsibilities

• Process loan payments accurately per procedures.
• Prepare payoff statements and process payoffs.
• Books new loans and verify data against documents.
• Process changes in terms and loan maintenance.
• Maintain loan documentation in records system.
• Review Director reports and resolve discrepancies.
• Submit SBA 1502 and PPP reports as applicable.
• Review loans for pledging eligibility and coordinate coding.
• Monitor and maintain the interest-reserve tracking process.
• Perform daily general ledger reconciliations.
• Provide coverage in absence of Loan Operations Manager.

Skills

FIS Horizon

Mortgage servicing

Project management

Microsoft Office

Education

Bachelor's degree in business/finance

Tools

Director system

Microsoft Excel

Job description

Loan Operations Administrator III

First Commerce Bank Lakewood, New Jersey, United States

About this position

Basic Qualifications

Education/Training: Bachelor’s degree in business, Finance, or a related field preferred; specialized training in residential mortgage and/or consumer loan servicing preferred.

Skill(s): Knowledge with FIS Horizon required. Intermediate to advanced knowledge of commercial, residential and consumer loan servicing operations. Proficient English reading, writing, grammar, mathematics, interpersonal, and communication skills; advanced organizational and project management skills; ability to manage multiple concurrent workstreams with limited oversight and meet strict deadlines; strong attention to detail; proficient PC skills, including Microsoft Office.

Experience: A minimum of five (5) years loan operations and servicing experience required, including direct exposure to loan boarding, payment processing, payoffs, reconciliation, and investor reporting. Knowledge in escrow administration is beneficial but can be taught.

General Responsibilities

Responsible for a wide range of duties spanning including loan boarding, escrow administration, payment processing, participation reporting, payoffs, loan maintenance, and if applicable general ledger reconciliation. Your role will ensure operational excellence, data accuracy, and exceptional customer experience.

• Processes loan payments accurately and in accordance with established procedures.
• Prepares payoff statements, validates supporting calculations and fees, and processes loan payoffs and partial-release proceeds.
• Books new loans and verifies that system data agrees with approved loan documentation.
• Processes approved changes in terms and other loan maintenance accurately and timely.
• Indexes and maintains loan documentation in Director and applicable client folders in accordance with record-retention and imaging standards.
• Reviews Director reports daily, research exceptions, and resolves discrepancies within established timeframes and procedures.
• Researches and responds to customer and internal inquiries accurately, professionally, and within established service standards.
• Prepares, reviews, reconciles, and submits monthly SBA 1502 and PPP reports, as applicable.
• Reviews loans for Federal Home Loan Bank pledging eligibility and coordinates required system coding.
• Uploads monthly Federal Home Loan Bank reports, reviews reported exceptions and completes necessary corrections.
• Monitors and maintains the interest-reserve tracking process, including holds and related payment activity.
• Reviews E-Oscar activity weekly and processes consumer disputes in accordance with approved policies, procedures, and regulatory requirements.
• Performs daily general ledger reconciliations, investigates variances, and ensures timely resolution of outstanding items.
• Prepares workout payoff statements, including manual interest calculations and applicable invoices or fees.
• Uses Microsoft Excel and other Bank systems to maintain accurate records, complete reconciliations, and support operational reporting.
• Provides operational coverage in the absence of the Loan Operations Manager, including assigned approvals of payoffs, TMS activity, reports, and daily general ledger reconciliations.
• Adheres to all applicable laws, regulations, Bank policies, procedures, and internal controls supporting risk management, regulatory compliance, and the Bank’s overall safety and soundness.
• Supports a professional workplace that complies with the Bank’s policies regarding equal employment opportunity, harassment, and unlawful discrimination.
• Coordinates assigned activities with personnel throughout the department and across the Bank to promote an accurate, timely, and efficient flow of information.
• Provides the immediate supervisor and other authorized Bank personnel with complete and accurate reports, data, and other relevant information in accordance with established schedules or as requested.

Ancillary Duties

• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Job Location

All levels

1700 Avenue of the States #301

Lakewood, NJ

Equipment/Machines

• Telephone
• Calculator
• Printer

First Commerce Bank is dedicated to providing people, businesses, and communities in our markets with high-quality products and services with superior customer service. We will provide products and services through secure, user-friendly technology and customer friendly locations. Our relationships are founded in our desire to be responsive to the financial needs of our customers in an atmosphere of personal attention, professionalism, trust, integrity and fairness. First Commerce Bank prides itself on maintaining personal communications beginning with the Board of Directors.