Loan Officer - Leads Provided! (Reverse Mortgage)

Ocwen Financial; Rancho Cordova (CA); Remote; USD 34,000; Full time

Job summary

An established industry player is seeking motivated Loan Officers to join their dynamic team. This remote position offers a vibrant work environment where you can thrive while helping homeowners navigate their lending needs. With a focus on inbound and outbound calls, you will engage with clients using a comprehensive suite of mortgage products. You will receive a competitive base salary, commissions, and a robust benefits package, including health and retirement plans. If you are passionate about sales and customer service, this opportunity is perfect for you to grow in a supportive and rewarding atmosphere.

Benefits

Base salary paid bi-weekly

Three month non recoverable guarantee during training

Monthly commissions

Quarterly incentives for high volume producers

Full suite of benefits (health, life, dental, vision, 401k, PTO)

Team training program

Qualifications

• Customer service driven; responsive to client issues and concerns.
• Ability to obtain industry required licensing and continued education.

Responsibilities

• Handle inbound and outbound leads from clients and digital channels.
• Deliver mortgage options to customers in one call.
• Adhere to all regulatory mortgage compliance guidelines.

Skills

Customer service

Sales skills

Communication

Typing speed (40+ wpm)

Education

High School Diploma or GED

2 years of Loan Officer experience

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

The Loan Officer will be responsible for inbound and outbound calls to company provided digital leads and existing Portfolio customers to sell reverse mortgage products in order to meet individual sales goals, company retention goals, and most importantly meet the needs of the Homeowner.

At PHH Mortgage/Liberty Reverse Mortgage, Our Loan Officers engage in a fast paced, fun environment with a great company culture and a large portfolio to back it!

Who are we looking for?

• Experienced Loan Officers with NMLS Licenses (with UST component)
• Sales Minded Individuals, who can thrive in a Call Center Environment
• Customer focused individuals who enjoy building relationships while helping homeowners with their lending needs

What we offer our Licensed Loan Officers:

• Base salary paid bi-weekly (plus overtime opportunity)
• Three month non recoverable guarantee during initial training and ramp up.
• Commissions paid monthly
• Quarterly incentive for high volume producers
• Full suite of benefits (health, life, dental, vision, 401k, PTO)
• Team training program that will prepare you for success
• Call center environment withwarm inbound and outbound leads!

Job Functions:

• Inbound and Outbound leads provided by the company from our existing portfolio of clients and digital lead channels
• Process completed mortgage application for qualified clients
• Communicate and set proper expectations with the client from the start of the transaction
• Deliver mortgage options to customers in one call to move forward with PHH Mortgage/Liberty Reverse as their preferred lender
• Collect pertinent information/documents from client to begin processing
• Sends all required paperwork to client and provides excellent customer service
• Adhere to all regulatory mortgage compliance guidelines
• Partner with internal operations to consistently produce clean files and successfully complete transactions
• Input transactions into PHH Mortgage/Liberty Reverse’s lead management system
• Communicate effectively with all parties to the transaction
• Offer excellent customer service to all borrowers
• Structure business day to ensure balance of taking inbound leads and making follow-up contact with current sales pipeline in order to consistently meet minimum performance standards
• Attend all trainings, sales meetings, orientations as directed
• Increase knowledge of mortgage industry by completing all internal trainings timely
• Ability to use multiple software applications at one time
• Type more than 40 words per minute

Qualifications:

• High School Diploma, GED or military experience equivalent
• Preferred 2 years of Loan Officer experience within a call center, phone sales, or consultative sales.
• Ability to obtain industry required licensing and continued education (company sponsored) in multiple states.
• Ability to maintain annually all federal and state licensing requirements (This includes background and credit checks annually)
• Customer service driven; responsive to client issues and concerns
• Ability to effectively communicate with others in a professional manner
• Proficiency in Microsoft Office programs, specifically Word, Excel, and Outlook
• Must be able to work a shift anywhere between 9:00 am-10:00pm EST and possible Saturdays when needed

This is a remote position but does require you reside within a 75 mile radius of Dallas, TX, Houston, TX, West Palm Beach, FL, or Mount Laurel, NJ.

The salary range for this position is expected to be $33,280 per year and monthly commission eligible depending on geographic location, experience, and other qualifications of the successful candidate

#LibertyReverse #Remote