Loan Officer - Leads Provided

Onity Group Inc.; Dallas (TX); Remote; USD 34,000; Full time

Job summary

Join a dynamic and fast-paced environment as a Loan Officer with a leading non-bank mortgage servicer. This role involves engaging with clients through inbound and outbound calls, helping homeowners navigate their lending needs with a focus on reverse mortgage products. You will thrive in a supportive culture that values relationships and customer service excellence. With a competitive base salary, commission opportunities, and a comprehensive benefits package, this position offers a chance to make a real difference in the lives of homeowners. If you are sales-minded and customer-focused, this is the perfect opportunity for you to grow your career in the mortgage industry.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Life Insurance

Disability Coverage

Mental Wellness Programs

Qualifications

• 2+ years of experience as a Loan Officer preferred.
• Must maintain all federal and state licensing requirements.

Responsibilities

• Handle inbound and outbound calls to sell reverse mortgage products.
• Process mortgage applications and provide excellent customer service.

Skills

Customer Service

Sales Skills

Communication Skills

Problem Solving

Education

High School Diploma or GED

Military Experience

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

The Loan Officer will be responsible for inbound and outbound calls to company provided digital leads and existing Portfolio customers to sell reverse mortgage products in order to meet individual sales goals, company retention goals, and most importantly meet the needs of the Homeowner.

At PHH Mortgage/Liberty Reverse Mortgage, our Loan Officers engage in a fast-paced, fun environment with a great company culture and a large portfolio to back it!

Who are we looking for?

• Experienced Loan Officers with NMLS Licenses (with UST component)
• Sales Minded Individuals, who can thrive in a Call Center Environment
• Customer focused individuals who enjoy building relationships while helping homeowners with their lending needs

What we offer our Licensed Loan Officers:

• Base salary paid bi-weekly (plus overtime opportunity)
• Three month non-recoverable guarantee during initial training and ramp up.
• Quarterly incentive for high volume producers
• Full suite of benefits (health, life, dental, vision, 401k, PTO)
• Team training program that will prepare you for success
• Call center environment with warm inbound and outbound leads!

Job Functions:

• Inbound and Outbound leads provided by the company from our existing portfolio of clients and digital lead channels
• Process completed mortgage application for qualified clients
• Communicate and set proper expectations with the client from the start of the transaction
• Deliver mortgage options to customers in one call to move forward with PHH Mortgage/Liberty Reverse as their preferred lender
• Collect pertinent information/documents from client to begin processing
• Sends all required paperwork to client and provides excellent customer service
• Adhere to all regulatory mortgage compliance guidelines
• Partner with internal operations to consistently produce clean files and successfully complete transactions
• Input transactions into PHH Mortgage/Liberty Reverse’s lead management system
• Communicate effectively with all parties to the transaction
• Offer excellent customer service to all borrowers
• Structure business day to ensure balance of taking inbound leads and making follow-up contact with current sales pipeline in order to consistently meet minimum performance standards
• Attend all trainings, sales meetings, orientations as directed
• Increase knowledge of mortgage industry by completing all internal trainings timely
• Ability to use multiple software applications at one time
• Type more than 40 words per minute

Qualifications:

• High School Diploma, GED or military experience equivalent
• Preferred 2 years of Loan Officer experience within a call center, phone sales, or consultative sales.
• Ability to obtain industry required licensing and continued education (company sponsored) in multiple states.
• Ability to maintain annually all federal and state licensing requirements (This includes background and credit checks annually)
• Customer service driven; responsive to client issues and concerns
• Ability to effectively communicate with others in a professional manner
• Proficiency in Microsoft Office programs, specifically Word, Excel, and Outlook
• Must be able to work a shift anywhere between 9:00 am-10:00 pm EST and possible Saturdays when needed

This is a remote position but does require you reside within a 75 mile radius of Dallas, TX, Houston, TX, West Palm Beach, FL, or Mount Laurel, NJ.

The salary range for this position is expected to be $33,280 per year and monthly commission eligible depending on geographic location, experience, and other qualifications of the successful candidate.

About Us

Onity Group Inc. is a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.

Liberty, the reverse lending division of PHH Mortgage, is one of the largest and most experienced reverse mortgage lenders in the U.S. We deliver education, home equity solutions, and personal care to senior homeowners and mortgage partners. Liberty provides reverse mortgage solutions including Home Equity Conversion Mortgages (HECM) and proprietary reverse mortgage loans to retail consumers, wholesale and correspondent partners.

At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors, and colleagues through caring service, integrity, and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive, and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy, and professionalism, and to achieve results consistent with our CARE standards.

Onity Group Inc. is intensely focused on hiring, developing, and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner, and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Onity Group Inc. offers a comprehensive benefits package including medical, dental, and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident, and disability coverage; programs for mental, physical, and financial wellness; and more. Visit jobs.onitygroup.com for details.

Job Info

• Job Identification 1005000
• Job Category Loan Officer
• Posting Date 01/28/2025, 02:00 AM
• Locations 14405 Walters Road, Houston, TX, 77014, US 1 Mortgage Way, Mount Laurel, NJ, 08054, US 1661 Worthington Road, West Palm Beach, FL, 33409, US (Remote)