Loan Officer Development Program (Plano, TX)

Zillow; Plano (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Zillow is hiring for the Loan Officer Development Program in Plano, TX, offering an opportunity to launch your mortgage career. You'll gain hands-on experience in customer engagement and mortgage origination within a collaborative team focused on providing exceptional service.

The role requires strong communication and organizational skills, with a commitment to a customer-centric mindset. Ideal for those looking to transition to a Loan Officer role, the program includes licensing support and comprehensive training.

Qualifications

• 1+ year of experience in sales, customer service, or client-facing roles.
• Strong attention to detail and able to manage multiple priorities.
• Growth mindset and willingness to learn complex processes.

Responsibilities

• Deliver a world-class customer experience throughout the mortgage journey.
• Support the end-to-end loan origination process.
• Manage and follow up on mortgage leads to maximize opportunities.

Skills

Excellent communication skills

Organizational skills

Customer-centric mindset

Proficiency in CRM systems

Education

High school diploma or equivalent

Bachelor's degree in finance, business, or related field

Job description

About the team

At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of our dynamic and fast-growing FinTech company, you'll help reshape how consumers buy, sell, and finance homes, all while working in a collaborative and high-energy environment! In the Loan Officer Development Program within Zillow Home Loans' Premier Team, you’ll be part of a collaborative, high-energy group focused on helping homebuyers navigate one of life’s biggest milestones — purchasing a home. The Premier Team supports Zillow’s mission to make home buying and financing easier, more transparent, and more accessible for all. Our team plays a key role in providing exceptional borrower and agent experiences by ensuring every loan moves forward smoothly and efficiently.

About the role

This is an opportunity to launch or grow your mortgage career while contributing directly to Zillow’s mission of transforming the home buying journey. You’ll gain hands‑on experience in mortgage origination, lead management, and customer engagement — all while being part of a supportive, in‑office team that values learning, collaboration, and excellence.

In the Loan Officer Development Program, you’ll partner with our Premier Loan Officers to provide a seamless loan origination process while helping to deliver a world‑class customer experience. You’ll engage directly with borrowers and real‑estate agents to provide timely, high‑quality support throughout the mortgage journey. Activities include, but are not limited to, responding to borrower and agent inquiries, completing timely follow‑ups, and accurately inputting contracts and documentation. This role is ideal for individuals who are motivated by meaningful work, thrive in a fast‑paced environment, and are eager to build a career in the mortgage industry — with the goal of transitioning into a Loan Officer role within 4 months of starting.

You Will Get To:

• Deliver a world‑class customer experience by enhancing responsiveness and accessibility for customers and real‑estate agents, while providing exceptional service.
• Support the end‑to‑end loan origination process — from pre‑approval to closing — ensuring accuracy, compliance, and exceptional borrower experiences.
• Manage and follow up on mortgage leads to maximize conversion opportunities and maintain a healthy pipeline.
• Complete a phased four‑month learning plan that includes SAFE licensing prep, hands‑on practice, and mentorship from experienced Loan Officers and Managers.
• Collaborate with teammates and leaders to identify process improvements and deliver outstanding results.

This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

Who you are

• 1+ year of experience in sales, customer service, or other client‑facing roles; mortgage or financial services experience is a plus but not required.
• Excellent communication and relationship‑building skills —with the ability to effectively communicate complex information to customers and real‑estate agents. You thrive in a collaborative, team‑oriented environment.
• High school diploma or equivalent. Bachelor's degree in finance, business, or a related field is preferred.
• Strong attention to detail and organizational skills; able to manage multiple priorities while maintaining accuracy and compliance.
• Growth mindset and willingness to learn complex processes and systems in a fast‑paced environment.
• Proficiency in using CRM systems, and other relevant tools.
• Customer‑centric mindset with a proactive and problem‑solving attitude.
• This is a full time position, Monday–Friday 8:00 a.m.–5:00 p.m.
• Comfortable working in‑office full‑time in Plano, TX for hands‑on collaboration and training.
• Must obtain a SAFE Mortgage Loan Originator license within 90 days of hire (licensing support and training provided).

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.