Loan Officer, AACU Branch Operations

American Airlines; Tulsa (OK); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Travel perks for associates

Health benefits from day one

Wellness programs

401(k) program

Other benefits including discounts

Job summary

American Airlines Credit Union is seeking a Loan Processor/Member Services role to build member relationships by matching needs with Credit Union products and lending solutions. You will interview members, analyze credit reports, and process loan applications in a fast-paced environment.

The role emphasizes strong member service, cross-selling, and adherence to regulatory requirements, with opportunities to participate in Credit Union events and Notary duties as needed.

Qualifications

• High School diploma or GED required.
• Must be able to work in-person at assigned branch location.
• Financial institution experience and consumer loan processing or underwriting within the last 12 months preferred.
• Job level determined by skills and experience.

Responsibilities

• Process new loan applications, interview member, analyze credit reports and documents, offer best product to meet member needs.
• Exercise lending authority to handle loan requests including consumer loans.
• Promote positive name recognition for the Credit Union.
• Provide support or speak publicly at Credit Union events.
• Identify and leverage cross-selling opportunities with staff and managers.
• Respond to member inquiries with timely solutions.
• Maintain awareness of all branch functions to ensure proper support.
• Implement internal controls and security per policies and regulations.
• Foster teamwork, service excellence and relationship building.
• Perform Notary Services as required.

Skills

Microsoft Office

FAA background

Member service

Cross-selling

Fast paced

English fluency

Spanish helpful

Independent

Math skills

Attention to detail

Time management

Schedule flexibility

Overnight travel

Attendance

Pre-hire checks

Education

High School Diploma or GED

Bachelor's degree in Business/Finance or related field

Tools

Notary Services (Notary certification)

Job description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for building member-relationships for the long term by matching member-needs to American Airlines Credit Union products, services and lending solutions.

What You'll Do

• Process new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs
• Exercise lending authority to correctly handle all loan requests, including but not limited to consumer loans
• Creates and promotes positive name recognition for the Credit Union
• Support or speak publicly at special Credit Union events
• Work with branch/department managers and staff to identify and leverage cross-selling opportunities
• Research member inquiries and provide solutions as required in a timely manner
• Maintain awareness of all branch functions and duties to ensure proper support and coverage is provided at all times
• Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
• Foster a culture that promotes teamwork, service excellence and relationship building
• Handle responsibilities of a Member Services Representative as needed
• Perform Notary Services as required
• Provide coverage for management vacations
• May work a rotating Saturday schedule depending on job location
• Perform other duties as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalent
• Must be able to work in-person at assigned branch location
• Must have strong working background in a financial institution and relevant consumer loan processing or underwriting experience within the last twelve months
• Job level to be determined by the candidate's skills, qualifications and experience

Preferred Qualifications- Education & Prior Job Experience

• Bachelor's Degree in Business, Finance, related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
• Lending and sales-culture environment experience

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (i.e., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands‑on use of the software
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Ability to exercise excellent member service skills
• Ability to perform in a sales-culture environment with a desire to cross sell Credit Union products and services
• Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
• Ability to interact professionally with all employees and members
• Ability to speak, read, and write in English is required; Spanish is a plus
• Ability to work independently and with minimal supervision
• Ability to perform basic math calculations and analyze data
• Ability to self‑motivate with strong organization skills and capacity for attention to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to sit and/or stand for extended periods of time
• Abiliyt to work varying schedules, including evenings and weekends
• Ability to travel overnight
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre‑hire compliance checks

What You'll Get

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.