Inside Loan Officer

CrossCountry Mortgage, LLC; Cleveland (OH); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Short-Term Disability

Employee Assistance Program

Wellness Program

Job summary

CrossCountry Mortgage, LLC is seeking an Inside Loan Originator in Cleveland, OH to convert inbound leads into loans and advise customers on mortgage options. You will analyze rates, explain programs, and negotiate terms while maintaining a strong pipeline and ensuring compliance.

The role requires handling inquiries by phone, guiding applicants through the process, and leveraging CCM’s product suite to meet client financing needs. A proactive, customer-focused mindset is essential.

Qualifications

• Minimum 1 year of sales or origination experience in consumer direct or call center.
• Experience collecting and analyzing borrower income and negotiating terms.
• Proficiency with Microsoft Office and in-house systems; ability to work with leads and data.

Responsibilities

• Convert inbound premium leads to loans by presenting CCM mortgage products.
• Analyze rates/programs to provide accurate, timely information to borrowers.
• Negotiate terms and conditions with borrowers to close loans.
• Manage personal pipeline to meet service standards and financial goals.
• Assist borrowers through the mortgage application and documentation process.

Skills

Sales experience

Inbound lead conversion

Communication skills

Negotiation skills

Regulatory awareness

Education

NMLS License (SAFE Act)

State License (SAFE Act)

Tools

Microsoft Office Suite

Job description

## Inside Loan OfficerApplyremote type: On-sitelocations: LC10530 - 2160 Superior Avenue, Cleveland, OHtime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR03362CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.**A culture where you can grow!** CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.**Position Overview:** The Inside Loan Originator is responsible for converting inbound premium leads into loans by promoting CrossCountry Mortgage’s competitive mortgage products, services, and programs. This position consults with customers about their current and future needs to help achieve financing needs, collects and reviews all needed supporting loan documentation, and maintains minimum standards for production and quality. **Job Responsibilities:*** Establish a presence for CCM, including but not limited to, converting incoming leads.* Analyze current rates and programs to provide accurate and timely information to borrowers.* Negotiate terms and conditions with borrowers.* Participate in all steps related to the origination of a mortgage loan including but not limited to, meeting with prospects, counseling borrowers, taking mortgage applications by phone.* Manage personal pipeline to ensure service standards and financial goals are met.* Learn various borrowing programs and processes and stay current with changes and new products.* Learn and utilize various in-house technical systems and programs.* Evaluate credit requests and determine trends in a given marketplace.* Comply with all applicable federal and state compliance guidelines relative to the position.* Available to work varying hours and overtime if needed.**Qualifications and Skills:*** Minimum of 1 year of sales experience or origination experience in a consumer direct or call center environment.* Experience collecting and analyzing borrower income and negotiating skills.* Experience proactively soliciting new business.* Knowledge of retail product philosophy, policy, underwriting, procedures, documentation and systems.* Experience converting leads and in-bound calls, preferred.* NMLS License under the terms of the S.A.F.E. Act of 2008 (“SAFE Act”) \*, a plus.* State License under the terms of the SAFE Act\*, a plus.* Excellent analytical skills.* Excellent communication and collaboration skills.* Proficiency in standardized software applications, including Microsoft Office Suite (i.e. Word, Excel, PowerPoint and Outlook)This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC offers **MORE** than a job, we offer a career. Apply now to begin your path to success! careersatccm.comCrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com**California residents:** Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.**CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).** **The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.****CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit** **www.NMLSConsumerAccess.org****.**