Loan Officer

Guild Mortgage; Mill Creek (WA); On-site; USD 65,000 - 100,000; Full time

Job summary

Guild Mortgage Company in Mill Creek, WA, is seeking a Loan Officer who builds relationships with borrowers, processes loan applications, gathers documentation, and coordinates with underwriters to ensure timely closings.

The role requires at least two years in mortgage lending, a valid NMLS license, and strong consultative skills to educate clients on products and options while maintaining compliance and delivering exceptional service.

Qualifications

• High school diploma or equivalent required.
• Two years of mortgage lending experience preferred.
• Strong communication and customer-service skills.
• Ability to educate clients on mortgage products and processes.

Responsibilities

• Conduct consultations to assess clients' financial goals and mortgage eligibility.
• Educate clients on mortgage products, terms, and options.
• Answer inquiries about rates, products, and loan status.
• Assist clients in completing loan applications and gathering documentation.
• Collaborate with underwriters, processors, realtors, and lenders to facilitate loan approvals.

Skills

Customer service

Consultations

Communication

Sales

Education

High school diploma or equivalent

Job description

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Loan Officer plays an important role in the organization by performing a variety of activities directly related to the company’s Production functions. The role is primarily responsible, under moderate supervision, for providing quality relations with borrowers through completing the origination processing of application, loan disclosure, review files for adherence to underwriting standards; ensuring completeness of submission to processing. Contacts borrowers to collect necessary documentation and act as a liaison between origination staff, underwriters and customers.

Essential Functions

• Conduct one-on-one consultations with clients to understand their financial goals and assess their
  eligibility for mortgage loans.
• Educate clients on various mortgage products, terms, and options, offering personalized
  recommendations based on their unique needs.
• Answer customer inquiries involving rates, products, and loan application status to ensure quality
  customer service.
• Assist clients in completing mortgage applications, collecting necessary documentation, and
  ensuring compliance with lending guidelines.
• Develop and maintain positive relationships with all our referral sources to generate prospects for
  loans.
• Partners with production support teams to generate sales using company and online marketing
  resources. Coordinate, create, track and distribute marketing materials.
• Build a referral base with lead sources; Self-generate new leads and maintain established referral
  sources and client lists.
• Collaborate closely with underwriters, processors, realtors, and lenders to facilitate a seamless
  loan approval process.
• Obtain accurate and thorough 1003 and close at least two (2) loans a month or six (6) loans a
  quarter.
• Collect supporting documentation from borrower:
• 30-day paystubs
• 2 years tax returns
• Last 2 years W2’s
• LOE for Gaps in jobs
• At initial contact with borrower provide needs list and complete application
• 2 months bank statements
• Obtain executed disclosures within regulations time frame.
• Obtain accurate AUS findings.
• Analyze credit report and financial scenario, determining appropriate loan product(s).
• Determine (price) a profitable loan and communicate fees to ops team.
• Submit a complete loan package to processing.
• Lock in rate.
• Review CD to ensure fees and cash at closing are consistent with commitment to Customer:
• Deliver exceptional customer service by keeping clients/agents informed during the loan process and addressing all their questions and concerns.
• Stay current with industry regulations, lending trends, and changes in mortgage guidelines.
• Perform any other reasonable duties required by Guild Mortgage Company or Managing Loan
  Officer

Qualifications

Education

High school diploma or equivalent required.

Experience

At least two years of experience in Mortgage lending or related field.

Certifications/Licenses

NMLS License.