Loan Modification Specialist - Back Office Processing

Tata Consultancy Services; Marion (IA); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage

Parental leaves

Insurance options: auto & home

Job summary

Tata Consultancy Services in Marion, Iowa is seeking a Back Office Loan Modification Specialist to review, process, and implement auto loan modification requests in a non-customer-facing role, ensuring compliance with policies and regulatory requirements. The position supports front-line teams and ensures seamless loan restructuring execution.

Responsibilities include evaluating modification requests, updating servicing systems, maintaining documentation, and collaborating with servicing,

Qualifications

• 2–4 years of experience in loan servicing, collections, auto finance, or financial operations.
• Experience handling loan modifications, restructuring, or hardship programs is preferred.
• Strong knowledge of loan servicing systems and processes.

Responsibilities

• Review and evaluate loan modification requests and supporting documentation.
• Assess eligibility based on guidelines, policies, and risk parameters.
• Process approved modifications including term extensions, payment deferrals, interest rate adjustments, or restructures.
• Ensure timely and accurate updating of loan servicing systems.
• Verify completeness and accuracy of borrower documentation (income proof, hardship details, etc.).
• Ensure all modifications are compliant with internal policies and regulatory requirements.
• Maintain detailed records of modifications, decisions, and approvals for audit purposes.
• Support internal and external audits by providing required documentation and reports.
• Accurately input and maintain loan data in servicing platforms.
• Perform quality checks and reconciliations to ensure data integrity.
• Identify discrepancies and resolve issues proactively.
• Work closely with customer service, collections, and underwriting teams to facilitate loan modifications.
• Provide back-office support for escalations and exception requests.
• Participate in process improvements and workflow enhancements.

Skills

Loan servicing knowledge

Data accuracy

Education

High School Diploma or equivalent

Tools

Loan servicing systems

Job description

Tata Consultancy Services in Marion, Iowa is seeking a Back Office Loan Modification Specialist to review, process, and implement auto loan modification requests in a non-customer-facing role, ensuring compliance with policies and regulatory requirements. The position supports front-line teams and ensures seamless loan restructuring execution.

Responsibilities include evaluating modification requests, updating servicing systems, maintaining documentation, and collaborating with servicing,