Loan Modification Assistant

Idaho Housing and Finance Association; Boise (ID); On-site; USD 38,000 - 48,000; Full time

Job summary

Idaho Housing and Finance Association is seeking a Loan Modification Assistant to support the Loan Servicing team with essential administrative tasks and document handling. You will help ensure accurate processing, tracking, and organization of loan modification paperwork while supporting homeowner retention efforts and excellent customer service.

The role emphasizes attention to detail, strong organization, and teamwork in a mission-driven organization that aims to improve Idaho communities.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of office administration or residential real estate lending experience preferred.
• Experience in loan servicing or related fields preferred.
• Strong attention to detail, organization and time management are essential.
• Team-oriented with commitment to high-quality customer service.

Responsibilities

• Process daily incoming returned documents.
• Sort, track, and monitor incoming mail with accurate routing.
• Review incoming documents for accuracy.
• Organize outgoing documents for borrowers, title companies, and agencies.
• File, track, and maintain documentation for correspondence.
• Respond to general customer inquiries from other departments.
• Perform other duties as assigned.

Skills

Attention to detail

Organization

Time-management

Customer service

Teamwork

Communication skills

Education

High school diploma or equivalent

Job description

Overview

We are seeking a motivated and detail-oriented Loan Modification Assistant to join our Loan Servicing team. As a Loan Modification Assistant, you will provide critical administrative and clerical support to ensure the accurate processing, tracking, and organization of loan modification documents. You will help facilitate smooth workflows, support homeowner retention efforts, and contribute to our commitment to excellent customer service.

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.

Responsibilities

• Process daily incoming returned documents
• Sort, track, and monitor incoming mail, ensuring accurate routing and follow-through
• Review incoming documents for accuracy
• Organize outgoing documents for borrowers, title companies, and other agencies
• File, track, and maintain documentation for both incoming and outgoing correspondence
• Respond to general customer inquiries from other departments
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent, required
• 1–2 years of experience in office administration or residential real estate lending, preferred
• Experience in loan servicing or related fields that demonstrates understanding of loan documentation processes, preferred
• Strong attention to detail, organization, and time-management skills
• A team-oriented mindset and commitment to providing high-quality customer service