Loan Documentation Quality and Training Specialist

Ameris Bank; Jacksonville (FL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan Ameris Bank 50%

Paid Sick and Vacation Leave

Employee Stock Purchase Plan

Flexible Spending Accounts

Health Savings Account

Volunteer/Service Day

ATM discounts

Job summary

Ameris Bank is seeking a Loan Documentation Quality and Training Specialist to serve as the subject matter expert for loan documentation and training. You will coordinate, prepare, and review complex commercial loan closings and related documents for accuracy and regulatory compliance.

Responsibilities include developing and delivering training for Loan Closers and stakeholders, auditing closings for gaps, and partnering with Loan Operations, Lending, Credit, and attorneys to ensure consistent

Qualifications

• Specialized knowledge of commercial loan closing, regulatory requirements, and bank policy.
• Thorough knowledge of loan products, entities, covenants, and due diligence.
• Ability to develop and deliver effective training and drive process adoption.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to read, analyze, and interpret complex loan approvals and documents.
• Excellent written and verbal communication; ability to negotiate and influence.
• Strong organizational skills with multitasking and deadline management.
• Proficient with banking or loan-related software and general office tools.

Responsibilities

• Develops, delivers, and maintains loan documentation training for closers and stakeholders to promote best practices and compliance.
• Reviews completed and in-process closings to identify discrepancies, policy exceptions, and training gaps.
• Serves as subject matter expert for loan documentation and complex closing requirements for closers and supervisors.
• Reviews loan type, terms, policy, and regulatory requirements to determine closing needs and due diligence.
• Supports large, complex closings by reviewing legal documents, reports, and other required diligence items.
• Identifies discrepancies, researches root causes, and recommends corrective actions.
• Analyzes loan closing processes and implements improvements to strengthen effectiveness and consistency.
• Represents Commercial Loan Hub in cross-functional initiatives and workflow changes.
• Monitors regulatory and policy changes and updates training materials accordingly.
• Maintains clear communication with lenders, borrowers, attorneys, and partners regarding requirements and status.
• Supports timely completion of closing requirements, file organization, and quality control.

Skills

Loan closing

Training delivery

Regulatory knowledge

Policy procedures

Communication

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.

Job Summary

The Loan Documentation Quality and Training Specialist serves as the subject matter expert and product owner for loan documentation, with primary responsibility for developing, delivering, and reinforcing training for Loan Closers and related stakeholders. This role coordinates, prepares, and reviews complex, high-dollar commercial loan transactions to ensure accuracy and compliance with loan approval requirements, bank policy, procedures, regulations, and applicable laws. This role also partners with Loan Operations/Hub, Lending, Credit, attorneys, third-party vendors, and other business partners to support consistent execution of loan documentation requirements and complex commercial loan closings.

Essential Functions, Duties and Responsibilities

• Develops, delivers, and maintains ongoing loan documentation and closing-related training for Loan Closers and other stakeholders to promote adherence to best practices, policy, procedures, regulatory requirements, and technology/process changes.
• Reviews completed and in-process loan closings to identify documentation discrepancies, policy exceptions, process gaps, and training opportunities; documents findings and uses results to support targeted coaching and continuous improvement.
• Serves as the subject matter expert for loan documentation and complex closing requirements, providing guidance to commercial loan hub closers, and supervisors.
• Reviews loan type, approval terms and conditions, bank policy, and regulatory requirements to determine closing requirements and support accurate due diligence and closing checklists.
• Supports large, complex, and specialized commercial loan closings by reviewing legal closing documents, third-party reports, entity documents, title, surveys, flood determinations, UCC searches, and other required diligence items for accuracy and sufficiency.
• Identifies discrepancies and complex closing issues, researches root causes, facilitates resolution, and recommends corrective actions.
• Analyzes loan closing processes, and implements continuous improvements to strengthen operational effectiveness, quality, and consistency.
• Represents the Commercial Loan Hub department in cross-functional initiatives, workflow changes, and other process improvement efforts related to loan closing and documentation.
• Reviews regulatory and policy changes to assess impacts to the loan closing process and updates training, procedures, and communication materials as appropriate.
• Researches special topics, prepares findings, and provides recommendations based on risk, operational impact, and business needs.
• Maintains clear, professional communication with lenders, borrowers, attorneys, vendors, and internal partners regarding closing requirements, issue resolution, status updates, and process expectations.
• Supports timely completion of closing requirements, workflow management, electronic file organization, checklist maintenance, disbursement processing, service level expectations, and quality control objectives as needed.

Required Knowledge, Skills and Competencies

• Specialized, in-depth knowledge of commercial loan closing, loan documentation, regulatory requirements, bank policy, procedures, and best practices.
• Thorough knowledge of standard and non-standard loan products, business entities, financial covenants, due diligence requirements, and document storage or loan documentation systems.
• Demonstrated ability to develop and deliver effective training, coaching, communication, and process adoption support for operational teams and business partners.
• Advanced research, analytical, problem-solving, and decision-making skills, including the ability to identify viable options, assess risk, draw sound conclusions, and present thoughtful recommendations.
• Ability to read, analyze, and interpret complex loan approvals, credit write-ups, legal documents, third-party reports, and closing requirements.
• Strong verbal and written communication skills, including the ability to express information clearly, professionally, and persuasively.
• Ability to negotiate, drive consensus, maintain collaborative relationships, and manage or resolve conflict across multiple stakeholders.
• Strong organizational skills with the ability to manage competing priorities, deadlines, detailed information, electronic files, and high-volume workloads while producing accurate, high-quality work.
• Strong computer proficiency, including Microsoft Office Suite and banking or loan-related software applications.
• Ability to perform accurate calculations, transactions, and documentation reviews.

Industry and Work Experience

• 6 or more years of loan closing and/or processing experience required.
• Experience using relevant storage software applications required.
• Experience managing projects required.
• Academic Bachelor’s degree required.

Benefits Available to Employees

• Medical, Dental and Vision Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups
• Banking Advantages for Employees: In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services. Free Interest Checking Free Safe Deposit Box Free Money Orders, Travelers’ Checks and Cashier Checks Discount on Mortgage Origination Fee Free Online Banking and Free Unlimited Online Bill Payment Employee Banking Perks

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Ameris Bank understands that your financial well-being is deeply personal. Whether it's managing your hard-earned money, growing your business, or buying a home, you deserve a financial partner who truly sees and hears you. That's why Ameris Bank is fiercely committed to being by your side every step of the way, offering tailored financial solutions designed to empower you to achieve your goals.