Loan Counselor (Madison, WI ONLY)

TEKsystems; Madison (WI); Remote; Full time

Job summary

A leading provider of business and technology services is seeking a remote Customer Service Representative to assist student loan borrowers. This role involves making outbound calls to educate borrowers on their loans and resolve delinquent accounts. Ideal candidates will have strong communication skills and experience in customer service, particularly in call centers. The position offers flexible hours and various benefits, including a 401(k) plan and health insurance.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation, Sick Leave)

Qualifications

• 2 years of customer service experience preferred.
• Must provide relevant professional references.

Responsibilities

• Counsel student loan borrowers on delinquent accounts.
• Handle inbound and outbound calls per federal regulations.

Skills

Communication

Customer Service

Typing

Education

High School diploma or GED

Job description

life insurance, sick time, 401(k), retirement plan

United States, Wisconsin, Madison

*This is a remote role that requires a half day of onsite training in Madison, WI. ** Must live in Dane, Columbia, Sauk, Rock, and Dodge counties.*

*Description*

Under the direction of the department Supervisor(s) and assistance of Leads, counsel student loan borrowers in resolving their delinquent accounts in an accurate, effective, and efficient manner. Responsible for handling inbound and outbound telephone calls in accordance with federal regulations, corporate objectives, and department policies, including those described in the Repayment Solutions Policies and Procedures manual.

They will start under the portfolio of older cohort of borrowers (prior to 2010). These accounts are 60 days past due, and the role involves making outbound calls using a dialer. Call volume is increasing, especially on the direct side. There is a payment pause ending in September, leading to four years' worth of borrowers needing education on their loans. Individuals could have 40 calls per week or hundreds per week. The role begins with outbound calls, with training provided for inbound calls.

*Qualifications*

• Must have 2 years of customer service experience (call center experience with emphasis on outbound calls or collections highly preferred)
• Proven written and verbal communication skills
• Typing speed of 40 WPM (verified via typing test)
• Good attendance
• High School diploma or GED minimum
• Must be able to provide relevant/recent professional references

*Hours:*

Monday - Friday: 8:00 AM to 4:30 PM, with the possibility of a later start and end time after training, finishing no later than 7 PM.

*Pay and Benefits*

The pay range for this position is $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plans, or program terms. Benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)

*Workplace Type*

This is a fully remote position.

*Application Deadline*

This position is anticipated to close on May 17, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services, accelerating business transformation for our customers. With expertise in strategy, design, execution, and operations, we unlock business value through various solutions. Our team of 80,000 works with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, leveraging our scale, full-stack capabilities, and speed. We are strategic thinkers and hands-on collaborators, helping clients capitalize on change and harness technology. We are committed to building tomorrow by delivering results and positively impacting our communities. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

The company is an equal opportunity employer and considers all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

Helping all candidates find great careers is our goal. Your information is secure and confidential.

We encourage you to apply directly for this job at the employer’s website.