Loan Counselor/Late Stage Collections New Chandler, AZ (remote)

Cascadeloans; Chandler (AZ); On-site; USD 46,000 - 60,000; Full time

Job summary

Join a leading company dedicated to making home ownership attainable for all as a Loan Counselor. You will provide exceptional customer service and support borrowers, helping them find their payment options and navigate loan processes. With flexible remote work options and a strong benefits package, this role embodies a culture that values teamwork, integrity, and excellence.

Benefits

Medical, Dental, Vision Insurance

401K match

PTO and Sick Time

10 Paid Holidays

Remote Work Opportunities

Qualifications

• Familiarity with FHA or mortgage loan programs is preferred.
• Spanish speaking is a plus.
• Capable of adjusting to different work situations.

Responsibilities

• Provide high-quality customer service to borrowers.
• Evaluate borrowers for Loss Mitigation assistance.
• Document communications between borrower and Cascade.

Skills

Customer Service

Communication

Listening

Organizational

Teamwork

Time Management

Ability to Work Under Pressure

Education

Prior experience with mortgage loan programs

Job description

Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities

What you'll do at Cascade:

Serve the American Dream Through Attainable Home Ownership.

Top hourly pay! Starting at $22/Hour+ and up to $750/month in bonus!

Industry leading company with great culture and A+ BBB Ranking!

*Remote, Chandler, AZ*

How you'll do it:

As the Loan Counselor, you are responsible for providing a high degree of quality customer service while working with borrowers to make timely payments and handle borrower repayment issues. Also evaluate borrowers for Loss Mitigation assistance and make collection calls in compliance with federal regulations.

We are looking for a friendly, helpful and reliable representative that enjoys working safely from home while:

• Evaluatingborrower information and loan file to determine payment options for minor.
• Determiningwhen the borrower needs to be escalated to the loss mitigation.
• Answeringcustomer inquiries about their mortgage loan.
• Documentingall communications between borrower and Cascade, as well as update servicing computer system with any insurance.
• Communicatingwith other departments about loan payments and/or borrower.
• Teamwork- Working with the Collection/ Loss Mitigation Manager and Loan Counselor Team Lead to identify problems and improve recovery.
• Assistingwith other duties as necessary.

What you'll need to join Cascade:

• Prior experience or familiarity with FHA or mortgage loan programs.
• Spanish speaking is a plus.
• Ability to communicate clearly and effectively with clients and employees to create a positive and cooperative work.
• Ability to adjust easily to work situations based on employee, group, or business.
• Excellent listening, organizational, and time management.
• Ability to work as a team member and follow.
• Ability to work well under pressure.

About Cascade & Our Culture:

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

The Cascade culture lives in our team members!!! We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S.Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment.Together, we will continue to lead the way and make a difference.

Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.

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Cascade requires team members to devote their full attention to their job responsibilities when working remotely. Telecommuting is not designed to be a replacement for dependent care or other home responsibilities during work hours. During video meetings, calls and scheduled business hours, it is required that your remote environment is professional, free from distractions and interruptions. Failure to comply could result in corrective action. If offered the position, can you adhere to Cascade’s remote expectations? * Select...

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