Loan Counselor

Planet Home Lending, LLC; Irving, Northern (TX, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical plans (Cigna or Kaiser)

Dental insurance

Vision insurance

Disability insurance (short & long)

Life insurance

401(k)

Employer paid holidays

Job summary

Planet Home Lending, LLC in Irving, TX is seeking a Loan Counselor to manage a delinquent loan collection program and minimize delinquencies. You will assist other counselors in negotiation and collection efforts, while documenting events and outcomes in the system.

The role requires strong communication, negotiation, and data-entry skills, with the ability to work in a fast-paced, team-oriented environment and adhere to internal policies and investor guidelines.

Qualifications

• One year of collection experience or equivalent.
• Strong interpersonal and negotiation skills.
• Data entry proficiency and attention to detail.
• Ability to work effectively in a team and meet targets.
• Ability to research and resolve problems.

Responsibilities

• Monitors standard collection procedures to minimize delinquencies.
• Contact mortgagors to set payment arrangements and refer to guidance as needed.
• Document collection history with reasons and timelines.
• Refer unresolved cases to the Mitigation Department as appropriate.
• Maintain daily performance standards and quality call metrics.
• Keep up-to-date with investor requirements and policies.
• Perform additional duties as assigned.

Skills

Collection experience

Interpersonal skills

Data entry

Analytical skills

Negotiation

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Windows

Job description

Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional.

Job Summary

The Loan Counselor is responsible for maintaining a delinquent loan collection program within established guidelines and procedures to minimize the delinquency status of the mortgage loan portfolio. Assist other loan counselors, as required, in the negotiation and collection of delinquent accounts.

Essential Duties and Responsibilities

• Monitors all standard collection procedures according to Planet Home Lending's policy to minimize loan delinquencies.
• Assist mortgagors in bringing their loan current by contact through inbound/outbound calls, and established skip trace methods. Set payment arrangements for total amount due, or establish a repayment plan pursuant to Agency/Investor Guidelines as well as Planet Home Lending policy.
• Document and maintain on-line collection history detailing events to bring the loan current. These events should include but are not limited to the reason for default, updated financial information, and an explanation of how and when the loan will become current. Evaluate all mortgagors who do not have the ability to bring the loan current then refer to the Mitigation Department.
• Evaluate all mortgagors who do not have the ability to bring the loan current then refer to the Mitigation Department.
• Complete performance standards on each daily assignment of loan, maintain quality call standards and meet call goals daily.
• Maintain up to date knowledge and adhere to investor rules and requirements.
• Performs other duties as assigned.

Position Requirements

Education

• High school diploma or equivalent

Experience

• One year of collection experience or equivalent
• Courteous, tactful and assertive interpersonal skills
• Data Entry Skills
• Strong analytical and negotiating skills
• Ability to work well on a team and focus on results
• Ability to research and resolve problems effectively

Functional/Technical Skills

• Excellent verbal and written communication skills with strong interpersonal skills
• Possess strong problem-solving skills
• Ability to work effectively in a demanding, team-oriented, and fast-paced environment
• Working experience within a call center
• Experience working with Microsoft Windows applications
• Ability to work assigned/flexible hours necessary to complete the job on a weekly basis

Environmental/Physical Demands

Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

Benefits

• 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance
• short term and long-term disability insurance
• basic life insurance
• 401(k)
• 11 employer paid holidays
• life insurance, critical illness and accident plans