Loan Closing Coordinator I

Redwood Credit Union; Santa Rosa (CA); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with match

Paid time off and holidays

Job summary

Redwood Credit Union is seeking a Loan Closing Coordinator I to support mortgage lending closing and funding processes. You will prepare and review closing documents, ensure TRID compliance, and verify investor guidelines while coordinating with title companies and internal teams.

The role requires attention to detail, accuracy, and the ability to work in a fast-paced environment. Join a team focused on member financial well-being and quality service.

Qualifications

• Basic knowledge of mortgage lending guidelines and regulations.
• Clear understanding of RESPA and TRID regulation requirements.
• Experience using internet-based loan origination software; prefer experience with Accenture Mortgage Cadence and/or Episys Symitar platforms.
• Basic knowledge of investor guidelines (Fannie Mae Preferred) and compliance requirements.
• Ability to work in a high paced environment with self-driven initiative to effectively prioritize multiple tasks.
• Strong attention to detail.
• Experience creating residential loan closing documents.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective work relationships with a diverse group of people including vendors and other Credit Union team members.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to analyze situations and recommend workable solutions.
• Ability and desire to work in a team environment.

Responsibilities

• Prepare and remit accurate loan closing documents to closing agents.
• Ensure supplemental documents and underwriting stipulations are included.
• Review loan documents for completeness, accuracy, and compliance.
• Apply TRID regulations, including timing and accuracy of Loan Estimates and Closing Disclosures.
• Maintain compliance with policies, investor guidelines (e.g., Fannie Mae), and regulatory changes.
• Validate executed loan documents for proper signatures, notary info, and title compliance.
• Resolve documentation errors and ensure fee tolerance compliance.
• Review and approve Closing Disclosure and Settlement Statement for accuracy.
• Issue final Closing Disclosure when needed and initiate wire transfers.
• Input funding data into loan origination and core banking systems.
• Address post-closing issues and support delivery of loan packages to investors.
• Provide backup support for lending phone queues.
• Respond to basic inquiries from members regarding loan status.

Skills

Mortgage lending guidelines

RESPA TRID

Loan origination software

Fannie Mae guidelines

Attention to detail

Closing documents

Communication skills

Team collaboration

Discretion

Analytical thinking

Education

High school diploma

Tools

Accenture Mortgage Cadence

Episys Symitar

Job description

Redwood Credit Union is looking for a Loan Closing Coordinator I, who will be responsible for supporting RCU's lending departments closing and funding processes particularly focused in Mortgage Lending, by working both individually and as part of a team to facilitate the loan closing process, including the creation and review of loan closing documents. The Loan Closing Coordinator I must have entry level skills in reviewing loan closing documents for completeness and accuracy, as well as demonstrated ability to balance funding transactions in partnership with title companies utilized to transact the loan.

Key Responsibilities

• Prepare and remit accurate loan closing documents to closing agents.
• Ensure supplemental documents and underwriting stipulations are included.
• Review loan documents for completeness, accuracy, and compliance.
• Apply TRID regulations, including timing and accuracy of Loan Estimates and Closing Disclosures.
• Maintain compliance with RCU policies, investor guidelines (e.g., Fannie Mae), and regulatory changes.
• Validate executed loan documents for proper signatures, notary info, and title compliance.
• Resolve documentation errors and ensure fee tolerance compliance.
• Review and approve Closing Disclosure and Settlement Statement for accuracy.
• Issue final Closing Disclosure when needed and initiate wire transfers.
• Input funding data into loan origination and core banking systems.
• Address post-closing issues and support delivery of loan packages to investors.

Lending Operations Support

• Provide backup support for lending phone queues.
• Respond to basic inquiries from members and interested parties regarding loan status.

Join us and discover why you'll love working at Redwood Credit Union!

About Redwood Credit Union (rcu)

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

• 21st largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 21 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.

Minimum Qualification: Knowledge, Skills and Abilities

• Basic knowledge of mortgage lending guidelines and regulations.
• Clear understanding of RESPA and TRID regulation requirements.
• Experience using internet-based loan origination software; prefer experience with Accenture Mortgage Cadence and/or Episys Symitar platforms.
• Basic knowledge of investor guidelines (Fannie Mae Preferred) and compliance requirements.
• Ability to work in a high paced environment with self-driven initiative to effectively prioritize multiple tasks.
• Strong attention to detail.
• Experience creating residential loan closing documents.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective work relationships with a diverse group of people including vendors and other Credit Union team members.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to analyze situations and recommend workable solutions.
• Ability and desire to work in a team environment.

The ideal candidate has a combination of education and experience equivalent to a high school diploma, with a minimum of two years’ related closing/funding experience in lending industry.

Compensation:

Base starting range: $24.00 to $31.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement- Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts And Perks

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 20 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.
• Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.

We are an Equal Opportunity EmployerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected]. To ensure fairness and consistency, we're unable to respond to individual inquiries about application status.