Loan Center Consultant

Publix Employee Federal Credit Union; Lakeland (FL); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Pay for performance incentive program

6+ paid holidays and PTO

Work/life balance

Job summary

Publix Employees Federal Credit Union in Lakeland, FL is seeking a Loan Center Consultant to manage incoming loan interactions, educate members on loan options, and drive cross-selling in a hybrid Lakeland environment. You will assess documentation, communicate decisions, and support members with an exceptionally positive experience.

Ideal candidates bring knowledge of consumer lending regulations and strong communication skills, with 1–2 years of related experience.

Qualifications

• Experience in a financial services environment with knowledge of consumer lending regulations.
• In-depth understanding of loan origination processes and related regulations.
• Ability to multitask in a fast-paced, high-volume environment.
• Strong attention to detail and accuracy is essential.
• Excellent interpersonal and customer service skills.
• 1-2 years of related experience.

Responsibilities

• Drive call center sales for consumer lending products and maintain member satisfaction.
• Identify member needs and cross-sell products and services.
• Educate members on credit union benefits and membership advantages.
• Promote current campaigns and accurately convey decisions over the phone.
• Provide timely, accurate, and proactive member communication.

Skills

Customer service

Financial regulations

Loan origination

Multitasking

Attention to detail

Verbal and written communication

VOI verification

Job description

Lakeland Branch/Corporate Office
Lakeland, FL 33815, USA

Description

Publix Employees Federal Credit Union (PEFCU) was established over 60 years ago to provide financial services with lifetime value to Publix Super Markets, Inc. employees and their families.

• Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!
• Generous Paid Time Off program (approximately 3 weeks a year)
• 11 paid holidays per year
• 401(k) retirement plan and profit sharing
• Pay for performance incentive programs
• Time off for giving back to your community!
• And much, much more!!!

We are committed to improvement, driven by feedback, and focused on organizational growth. We expect and demonstrate our values (Integrity, Collaboration, Service, Inclusion and Ownership)every day, creating an environment where all associates can add value and feel valued.

Find your value here as a ...

Loan Center Consultant

The Loan Center Consultant role is a consultative sales opportunity operating in a call center environment. The Lending Consultant will be responsible for handling incoming loan interactions from members, offering beneficial products and services to members, effectively conveying application decisions, providing financial education and an all-around exceptional member experience via the telephone. Additional responsibilities include, but are not limited to, listening, identifying cross-selling opportunities, gathering, and analyzing loan documentation, and ensuring the member and department goals and objectives are met. This is a hybrid opportunity in Lakeland, Florida.

What you will do...

• Drive call center sales for all consumer lending product lines to maximize profits, while ensuring member satisfaction through the call center sales channel.
• Discover problems, needs, and opportunities by listening for clues in conversations, asking questions, and researching the member’s account.
• Educate members how to take full advantage of credit union membership by cross-selling ancillary products and services such as GAP, Extend Warranty and Debt Protection.
• Promote current marketing campaigns in order to sell to members accurately and effectively from a call center environment.
• Provide outstanding member service in conjunction with a sales or retention interaction.
• Consistently provide exceptional, accurate, and efficient communication to external/internal members over the phone or preferred delivery channel
• Effectively anticipate and resolve member’s escalations and complaints.
• Gather, evaluate, analyze and verify loan documentation and consumer information to ensure accurate loan processing meets proper compliance guidelines.
• Work closely with loan officers and loan processors to obtain credit information and coordinate closings to meet the sales goals
• Work closely with Leadership to solve complex loan application issues, while maintaining credit union guidelines.
• Provides timely member follow-up on loan stipulation submissions.
• Responsible for up-to-date working knowledge of government rules and regulations and compliance involving consumer lending.
• Manage individual pipeline to maximize converting applications to funded loans.
• Assists with various loan projects, system testing, and training updates.

What you will need...

• Experience within a financial service institution with extensive knowledge of consumer lending and federal regulations as they pertain to consumer lending and related products.
• Excellent understanding and knowledge of consumer loan origination processes and regulations.
• Ability to multitask in a fast-paced, high volume, stressful environment.
• Strong attention to detail and accuracy are also a must.
• Excellent interpersonal, consultative conversational skills, and customer service skills.
• Experience in loan documentation validation, including verification of VOI, Taxes, and Purchase Orders
• The incumbent must have strong verbal and written communication skills as they may deal with sensitive member issues.
• Exceptional communication skills, to include oral, written, visual, and quantitative.
• 1-2 years of related experience

What's in it for you...

• Competitive pay
• Pay for performance incentive program
• Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!
• Work/life balance

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.