Loan Assistant (Madison County, St. Clair County, Clinton County, IL)

FCB Banks; Collinsville (IL); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance-based bonuses

Health, dental, vision insurance

401(k) with company match

Life Insurance

Long-Term Disability insurance

FSA / DCFSA

Paid time off

Job summary

FCB Banks in Collinsville, IL is seeking a Loan Assistant to support Loan Officers across lending products. You will handle administrative duties, prepare documents, and service loans while delivering excellent customer service.

The role requires strong communication, banking operations knowledge, and proficiency with MS Office. A 40-hour work week, competitive pay, and a comprehensive benefits package are offered.

Qualifications

• High School Diploma or equivalent; associate/bachelor preferred.
• 2–5 years customer service experience preferred.
• 1–3 years lending or loan assistant experience preferred.
• Strong communication and MS Office skills required.

Responsibilities

• Explain loan options, rates, terms and collateral requirements to customers.
• Order credit reports, prepare loan documents and analyze debt-to-income ratio.
• Coordinate and conduct loan closings.
• Review loan documents with customers; obtain signatures.
• Initiate disbursement of loan proceeds and service loans.
• Monitor maturities and renewals; support audits and compliance.
• Keep informed of mortgage regulations and applicable laws.
• Close consumer loans and perform loan maintenance.
• Assist loan officers and provide bank customer service.
• Prepare board reports and pull past-due reports; apply NSF charges.

Skills

Strong communication

Microsoft Office (Word, Excel)

Customer service

Problem solving

Teamwork

Attention to detail

Initiative

Banking operations knowledge

Education

High School Diploma or equivalent

Associate’s or Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

grow your career while making a difference in your community

Join our team and be part of something meaningful — a legacy of service, growth, and community connection that makes a difference every day.
Explore Career Opportunities

• People First: We treat our employees like family — with respect, trust, and support for work-life balance.
• Community-Driven: We’re deeply rooted in our local communities and empower employees to give back through volunteer opportunities and local partnerships.
• Inclusive & Collaborative: We value diverse perspectives and foster an environment where every voice can contribute to innovation and customer success.
• Growth Mindset: We invest in learning and continuous improvement, so every team member can build their best career.

Benefits and Perks

• Competitive Compensation: Fair pay with regular reviews and performance-based incentives.
• Health & Wellness: Comprehensive medical, dental, and vision coverage.
• Financial Security: 401(k) with company match, employee banking benefits, and financial wellness resources.
• Work-Life Balance: Paid time off and personal time.

Career path options

early careers

We offer a variety of entry-level roles and structured development programs across key business areas that are designed are designed to help students, graduates, and early professionals build a strong foundation for a successful career in banking and financial services.

We value the expertise and leadership that experienced professionals contribute to our organization. Whether you are an industry veteran or seeking to transition your skills into financial services, our diverse business areas provide opportunities to make a meaningful impact, drive innovation, and help shape the future of banking.

Position: Loan Assistant

Location: FCB Collinsville Beltline Bank 800 Beltline Road Collinsville, IL

Job Id: 193

# of Openings: 1

Classification: Non-Exempt/Hourly

Job Type: Full-Time

Reports To: Senior VP - Lending

Job Title: Loan Assistant

Job Summary:

Assists Loan Officer(s) with administrative duties and functions in support of originating all varieties of Lending Products provided by FCB. Assists Loan Officer(s) in managing and servicing their loan portfolio(s). Provides service to customers and prospective customers.

ESSENTIAL JOB DUTIES

• Explains loan options, rates, terms and collateral requirements to customers.
• Orders credit reports, prepares loan documents and analyzes debt-to-income ratio.
• Coordinates and conducts loan closings.
• Reviews loan documents with customers.
• Obtains customer’s signature on loan documents.
• Initiates disbursement of loan proceeds.
• Services loans in portfolio.
• Monitors and follows up on loan maturities and renewals.
• Works with internal and external auditors to ensure compliance with FCB’s policies and procedures and federal and state regulations.
• Keeps informed of changing rules and regulations pertaining to private and government insured mortgages.
• Closes consumer loans.
• Completes loan maintenance.
• Assists with bank customer service.
• Handles loan customer service for all locations.
• Assists all loan officers as needed.
• Prepares certain Board reports.
• Pulls past-due reports for loan officers.
• Applies NSF charges for auto direct loan payments.
• Other duties as assigned by management.

TECHNICAL SKILLS NEEDED

• Strong and professional communication skills: oral, written, listening and presentation
• Strong technology skills, along with expert knowledge of Microsoft Office (Word, Excel) and traditional office products (copiers, fax machines, ten-keys, phones, etc.)
• Customer Service – acknowledges, greets and responds quickly to customer needs; remains professional when dealing with challenging situations
• Problem Solving – identifies and resolves problems timely
• Teamwork – contributes to building a positive team spirit
• Quick learner, detail-oriented and effective at managing and prioritizing multiple tasks.
• Initiative/self-motivation
• Working knowledge of bank operations, policies and procedures, and products and services, real estate lending function and federal and state lending regulations

QUALIFICATIONS

• High School Diploma or equivalent
• Associate’s or Bachelor’s Degree in relevant field (preferred)
• 2 – 5 years of customer service experience (preferred)
• 1 – 3 years of financial services industry experience (preferred)
• 1 – 3 years lending or loan assistant experience (preferred)

WORKING CONDITIONS

• Constantly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, calculators and fax machines.
• Availability to work a minimum of 40 hours per week during bank operating hours (i.e. 7:45 am – 6:15 pm Monday through Friday and 7:45 am – 1:15 pm Saturdays).
• Occasionally requires local travel including offsite trainings, meetings and temporary assignment to alternate locations.
• While performing the duties of this job, the employee is regularly required to talk, hear and see. The employee frequently is required to stand, walk, use hands to handle or feel, and reach with hands and arms. The employee regularly is required to lift up to 15 lbs. and occasionally required to lift up to 25 lbs.
• Ability to multi-task, work in a fast-paced, changing environment and maintain a commitment to accuracy and timeliness.
• Ability to follow policies, procedures and written instructions, as well as verbal instructions or directions from their supervisor.
• Ability to maintain confidentiality.

BENEFITS

• $19.00 - $29.00 per hour, eligible for performance-based bonuses and incentives
• Group Life Insurance 1x annual salary, 100% paid by the bank
• Long-Term Disability insurance, 25% paid by the bank
• Voluntary Life Insurance and Accidental Death and Dismemberment Insurance
• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
• Employee Assistance Program, Travel Assistance and Life Services Tool Kit
• Paid time off including Vacation, Personal and Sick leave
• Partially-paid Parental Leave for eligible employees
• 401(k) with company match for eligible employees

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities.
FCB Banks retains the right to change or assign other duties to this position.

Equal access to programs, services and employment opportunities is available to all persons without regard to age, ancestry, citizenship, status, color, physical or mental disability, genetic information, marital status, military status, national origin, race, religion, sex (including pregnancy), sexual orientation, or any other basis protected by federal, state, and/or local law.

In accordance with the Americans with Disabilities Act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the FCB Human Resources Department. Examples of reasonable accommodations include making a change to the application process; providing written materials in an alternate format such as braille, large print, or audio recording; using a sign language interpreter; using specialized equipment; or modifying testing conditions.

Applicants have rights under Federal Employment Laws

• Equal Employment Opportunity Poster
• Equal Employment Opportunity Supplement
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

Equal Employment Opportunity & Federal Contractor Notice

FCB Banks is an Equal Opportunity Employer and federal contractor. FCB does not make unlawful employment decisions on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, or local law. As required by applicable law, FCB Banks takes affirmative action to employ and advance in employment qualified individuals with disabilities and protected veterans under Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA). FCB Banks will not discharge or otherwise discriminate against employees or applicants for inquiring about, discussing, or disclosing their own pay or the pay of another employee or applicant. Reasonable accommodations are available for qualified individuals with disabilities and disabled veterans throughout the application and hiring process; applicants requiring assistance may contact HR at 618-346-9000 or [e-mail].