Loan Assistant I

SSB002 SOUTHSTATE BANK, NATIONAL ASSOCIATION; Wilmington (NC); On-site; USD 40,000 - 50,000; Full time

Job summary

SouthState Bank, National Association in Wilmington, NC is seeking an entry-level Loan Assistant I to support the commercial lending team. You will collect borrower documentation, input data into the loan system, and help prepare loan files for closings and funding while serving as a contact for clients throughout the loan life cycle.

This role offers growth within commercial lending, requires attention to detail, and strong organizational skills to manage the loan pipeline and regulatory

Qualifications

• Education: high school diploma or equivalent required.
• Bachelor’s degree in banking/finance or related coursework is a plus.

Responsibilities

• Track loan pipeline, maturities, uninsured reports, and pastdues; ensure timely processing.
• Collect and organize borrower documentation (income, credit, IDs).
• Input data into loan processing systems accurately and efficiently.
• Coordinate closings with lenders, attorneys, and clients.
• Assist with post-closing documentation and disbursement of funds.
• Maintain client communication throughout the loan life cycle.

Skills

Time management

Communication

MS Office

Prioritization

Problem solving

Independent work

Education

High school diploma or equivalent

Bachelor’s degree in banking/finance (asset)

Tools

Microsoft Office

Loan processing system

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The responsibility of a Loan Assistant I is to direct the timely processing and fulfillment of Commercial loans. Additional tasks may be assigned at the direction of the Market Leaders. As a Loan Assistant I, you will provide essential support with the deal team with the management of simple commercial loans and basic client relationships. Your primary responsibilities will include collecting and organizing borrower documentation, inputting data into the loan processing system, and assisting with the preparation of loan files for loan closings and funding and the fulfillment of post-closing documentation requirements. You will also serve as a point of contact for clients throughout the life cycle of their lending relationship. This entry-level role is perfect for individuals looking to start a career in commercial lending, with opportunities for growth and development.

ESSENTIAL FUNCTIONS

PRIMARY RESPONSIBILITIES

• Assist in tracking and management of the loan pipeline, loan maturities, the uninsured reports, and past dues reports, ensuring timely processing and adherence to deadlines.
• Remain knowledgeable of all State and Federal lending and documentation regulations as well as Bank policies and guidelines ensuring compliance
• Collect and organize all necessary documentation from borrowers, such as income verification, credit reports, and identification.
• Input data into loan processing systems accurately and efficiently.
• Provide back-up support to other Loan Assistants to cover PTO requests, and absences.
• Order title searches, UCC searches, appraisals and flood certifications as needed.
• Coordinate closings with lenders, attorneys, insurance agents and clients.
• Initiate the disbursement of closing funds and issues loan proceeds via checks and/or wires.
• Review closed and funded loans for document completion, ensure that loans are booked in a timely and accurate manner.
• Contact settlement agents, register of deeds, and title insurance agencies to obtain post-purchase documentation, as necessary.
• Maintain a tickler system on any outstanding post-closing documentation (collateral and exception monitoring) and report on status during weekly meetings.

Lender / Customer Support

• Maintain clear and effective communication with lenders (likely 1-2), and other stakeholders throughout the loan process.
• Provide exceptional client service through offering assistance and responding to questions and requests for information.
• Notify clients of any issues or discrepancies that may arise and assist in resolving them.

Culture Champion

• Advocate our culture by providing prompt, efficient, and exceptional customer service.
• Build internal and external relationships with customers.
• Demonstrate a commitment to the Company’s core values.
• Strong work ethic, results driven, committed to meeting deadlines and achieving company and department goals.
• Participate with community organizations and in community projects.
• Actively participate in learning and development for continued personal and professional development.

Confidentiality and Compliance

Ensures confidentiality of all sensitive material and matters, directs documents to the appropriate parties, obtains approvals as necessary, and ensures deadlines are met. Adhere to compliance, security and internal guidelines and requirements for position and applicable compliance and consumer protection regulations, preventing fraud and protecting customer assets.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES SKILLS NECESSARY

• Excellent time management, organizational skills, and attention to detail required.
• Excellent communication, and interpersonal skills.
• Excellent computer skills required, especially Microsoft Office.
• Ability to prioritize tasks, think and work independently.
• Ability to exercise good judgment to analyze and problem solve situations that arise.
• Ability to exercise personal and professional responsibility and work with limited direction.

Qualifications, Education, and Certification Requirements

Education:

• A high school diploma or equivalent is required.
• Bachelor’s degree or additional course work in banking, finance or lending is an asset.

Experience:

• A minimum of one (1) year of experience in commercial lending documentation is preferred.
• A minimum of one (1) year of Commercial Banking support experience or client service experience within a financial institution by being able to field client’s account inquiries and/or maintenance requests with clear and efficient communication.

TRAINING REQUIREMENTS/CLASSES

• Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

This position could be in a cubicle or private office environment that may be loud throughout the day. If applicable telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology are delivered.

TRAVEL

Travel may be required to meet with lender and/or client meetings as needed. In addition, travel may be required to attend all hands meetings, career development, site visits, acquisition/merger support, etc.

Work Location:

1117 Military Cutoff Rd Wilimington, North Carolina 28405

Equal Opportunity Employer, including disabled/veterans.

Our business model supports the unique character of the communities we serve and encourages decision making by the banker that is closest to the customer. We think and act like owners and measure success over entire economic cycles. We prioritize soundness before short-term profitability and growth.