Loan Administrator

Manulife; West Palm Beach (FL); On-site; USD 57,000 - 95,000; Full time

Job summary

Manulife is seeking a Loan Administrator to support loan closings, funding, servicing and reporting within the Direct Lending Loan Operations team in West Palm Beach, FL. The role emphasizes accuracy, timely execution, and strong communication across internal and external partners.

The ideal candidate will have detail orientation, Excel proficiency, and the ability to manage multiple time-sensitive workstreams in a direct lending environment, with a hybrid work arrangement and potential travel

Qualifications

• Strong attention to detail and excellent communication skills.
• Excel proficiency is required.
• Ability to manage multiple time-sensitive workstreams in a direct lending environment.

Responsibilities

• Coordinate closing logistics, required documentation, KYC information, wire instructions and internal approvals.
• Prepare and/or review cash transfers, funding wires and investment allocations across client accounts.
• Maintain organized closing files and complete post-closing follow-up with deal teams, counsel, agents and administrators.
• Monitor loan activity, amendments, repayments and related portfolio data; support data reconciliations and reporting.
• Track borrower and portfolio company reporting requirements and maintain documentation and databases.

Skills

Attention to detail

Communication skills

Excel proficiency

Time management

Job description

The Loan Administrator will report to the Assistant Operations Manager, working within the Direct Lending Loan Operations team. This position is responsible for supporting loan closings, preparing fundings, portfolio maintenance, cash activity, reconciliations, detailed reporting and overall servicing for Manulife | Comvest Credit Partners.

The Loan Administrator coordinates with investment professionals, external agents, borrowers, legal counsel, third-party administrators, internal treasury team, finance department, and compliance to ensure accurate documentation, timely execution and complete operational records. This role provides the opportunity to be involved with a growing business, help inspire change, and assist in implementing innovative process solutions to further support growth and mitigate risk. The ideal candidate should have strong attention to detail, communication skills, Excel proficiency and the ability to manage multiple time‑sensitive workstreams in a direct lending environment.

Position Responsibilities:

Loan Closings and Funding

• Coordinate closing logistics, required documentation, KYC information, wire instructions and internal approvals.
• Prepare and/or review cash transfers, funding wires and investment allocations across client accounts.
• Maintain organized closing files and complete post‑closing follow‑up with deal teams, counsel, agents and administrators.

Loan Servicing and Portfolio Administration

• Monitor agent notices and support booking of interest, principal, fees, amendments, assignments and related loan activity.
• Work with third‑party loan and fund administrators to resolve booking, data or cash exceptions.
• Follow established policies, deadlines and controls, while identifying opportunities to improve efficiency, scalability and operational risk management.

Reconciliations and Reporting

• Assist with bank‑to‑book reports, funded/unfunded commitments and portfolio data reconciliations.
• Prepare recurring operational reports and communicate portfolio updates to internal stakeholders.

Compliance and Documentation Tracking

• Track required borrower and portfolio company reporting deliverables based on credit agreement requirements.
• Maintain accurate portfolio databases, status trackers and supporting documentation.

Other Requirements Physical requirements:

Operate a laptop and conduct video and voice calls via phone and internet. Work environment: Corporate work environment; adhere to applicable company policies when in the office and on video calls. Travel: Up to 10% for corporate or team events.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

This posting supports ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

West Palm Beach, Florida

Working Arrangement

Hybrid

Salary range is expected to be between

$56,925.00 USD - $94,875.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)