Loading Dock Concierge

Stratton Amenities; Seattle (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid training

Opportunities for advancement

Job summary

Stratton Amenities is seeking a Loading Dock Concierge for our Class A properties in Seattle. You will manage dock activity, screen and direct delivery personnel, and ensure access control and safety while maintaining a professional, hospitality‑driven approach to tenants and vendors.

The role requires strong communication, alertness, and the ability to follow procedures with care. It offers a front-line position with growth opportunities, competitive benefits, and a supportive team environment.

Qualifications

• High school diploma or equivalent.
• Prior experience in hospitality, concierge, loading dock operations, security, logistics, customer service, or building operations preferred.
• Strong communication and customer service skills.
• Ability to remain alert, professional, and composed throughout the shift.
• Comfortable using phones, radios, tablets, computers, visitor management systems, and basic reporting tools.
• Strong attention to detail and ability to follow procedures consistently.
• Ability to work independently and communicate issues promptly.

Responsibilities

• Monitor loading dock activity and ensure safe, organized dock operations.
• Greet and screen delivery personnel, vendors, contractors, and authorized visitors.
• Verify access authorization and follow all sign-in and visitor management procedures.
• Direct delivery vehicles into approved loading dock areas.
• Assist with vehicle flow, pedestrian awareness, and dock traffic coordination.
• Ensure loading dock doors, gates, and access points remain secure.
• Prevent unauthorized parking, idling, or vehicle congestion near the loading dock.
• Redirect deliveries to the appropriate dock, freight elevator, or approved delivery location.
• Document delivery activity, entry and exit times, vendor information, and incidents.
• Report unsafe conditions, suspicious activity, maintenance issues, and building concerns.
• Communicate professionally with tenants, property management, vendors, and building teams.
• Follow all property procedures, emergency protocols, post orders, and company standards.
• Maintain a professional appearance and adhere to company uniform requirements.

Skills

Communication skills

Customer service

Attention to detail

Professional demeanor

Independent worker

Education

High school diploma

Tools

Visitor management systems

Job description

Seattle, United States | Posted on 06/30/2026

About Stratton Amenities

Stratton Amenities is a hospitalityservices company providing concierge, front desk, and building support programsto Class A commercial and residential properties throughout the United States.Our focus is creating safe, professional, and welcoming experiences fortenants, guests, visitors, vendors, and clients.

Position Summary

The Loading Dock Concierge is responsiblefor managing loading dock activity, vendor and delivery access, vehicle flow,dock safety, and visitor coordination in a professional Class A propertyenvironment. This role requires strong attention to detail, clearcommunication, situational awareness, and a hospitality-focused approach wheninteracting with delivery personnel, vendors, tenants, and property teams.

Responsibilities

• Monitor loading dock activity and ensure safe, organized dockoperations.
  
• Greet and screen delivery personnel, vendors, contractors, andauthorized visitors.
  
• Verify access authorization and follow all sign-in and visitormanagement procedures.
  
• Direct delivery vehicles into approved loading dock areas.
  
• Assist with vehicle flow, pedestrian awareness, and docktraffic coordination.
  
• Ensure loading dock doors, gates, and access points remainsecure.
  
• Prevent unauthorized parking, idling, or vehicle congestionnear the loading dock.
  
• Redirect deliveries to the appropriate dock, freight elevator,or approved delivery location.
  
• Document delivery activity, entry and exit times, vendorinformation, and incidents.
  
• Report unsafe conditions, suspicious activity, maintenanceissues, and building concerns.
  
• Communicate professionally with tenants, property management,vendors, and building teams.
  
• Follow all property procedures, emergency protocols, postorders, and company standards.
  
• Maintain a professional appearance and adhere to companyuniform requirements.
  

Qualifications

• High school diploma or equivalent.
  
• Prior experience in hospitality, concierge, loading dockoperations, security, logistics, customer service, or building operationspreferred.
  
• Strong communication and customer service skills.
  
• Ability to remain alert, professional, and composed throughoutthe shift.
  
• Comfortable using phones, radios, tablets, computers, visitormanagement systems, and basic reporting tools.
  
• Strong attention to detail and ability to follow proceduresconsistently.
  
• Ability to work independently and communicate issues promptly.
  

Preferred Experience

• Commercial building operations
  
• Concierge or front desk services
  
• Security, access control, or visitor management
  
• Hospitality or customer service
  

Physical Requirements

• Ability to stand and walk for extended periods.
  
• Ability to work in and around loading dock areas.
  
• Ability to lift to 25 pounds occasionally.
  
• Ability to work near vehicle traffic, delivery activity, andbuilding service areas.
  
• Health, dental, and vision insurance
  
• Paid time off
  
• Paid training
  
• Opportunities for advancement
  
• Professional and supportive work environment