Loader & Pro Fulfillment Specialist

Lowe's Companies, Inc.; Cleburne (TX); Presencial; USD 2 066 000 - 2 480 000; Tempo integral

Resumo da oferta

Lowe's Companies, Inc. is seeking a Loader at our store in Texas to assist customers, load merchandise, and support Pro and Garden Center orders.

You will engage with customers, move merchandise using power equipment, and help ensure accurate, safe loading for both Pro and Garden Center customers. The role emphasizes safety compliance, teamwork, and effective communication to resolve questions and guide customers through the shopping and loading process.

Qualificações

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.

Responsabilidades

• Provides SMART customer service through the execution of Lowe’s customer service policies, procedures, and programs.
• Assists customers with locating, selecting, carrying, and loading merchandise while responding promptly to customers and associate questions.
• Supports checkout, fulfillment, and customer assistance needs throughout the store.
• Pulls, stages, and prepares customer and contractor orders accurately and efficiently.
• Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
• Maintains in-stock conditions by down stocking and replenishing merchandise as needed.
• Supports large order fulfillment while maintaining product quality and accuracy.
• Collect carts and help maintain clean, organized, and safe work areas inside the store and parking lot.
• Identifies and reports safety hazards, theft, and security concerns to management and/or Asset Protection.
• Operates store equipment as needed depending on one specific role and department.
• Communicates all stock, special order merchandise, product features, application, warranty, and Lowe’s program information to customers.
• Follows all Lowe’s safety policies and procedures, including proper use of power equipment, spotters and safety devices.
• Performs additional duties as assigned.
• Serves as a visible extension of the Pro Desk by supporting Pro customer relationships from arrival through order completion.
• Proactively engage Pro customers while assisting with loading, staging, and order fulfillment.
• Remains visible and available to support customers in the Pro loading area, including under the Pro canopy.
• Responds quickly to customer loading requests and helps ensure efficient service for large or complex orders.
• Builds relationships with repeat Pro customers and supports enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
• Ensures Pro Standards are maintained in parking lot and under Pro canopy.
• Completes required power equipment and spotter training to support safe and efficient loading practices.
• Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs.
• Ensure orders are loaded accurately while maintaining product quality and safety standards.
• Assists customers and associates with loading products and completing orders in the Garden Center.
• Remains visible and available to support customer needs throughout the Garden Center loading area.
• Completes required power equipment and spotter training to support safe and efficient loading practices.
• Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs.
• Supports the completion of large, high-quality orders while maintaining product accuracy and safety.
• Partners with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.

Conhecimentos

Computer literacy

Retail technology experience

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Lowe's Companies, Inc. is seeking a Loader at our store in Texas to assist customers, load merchandise, and support Pro and Garden Center orders.

You will engage with customers, move merchandise using power equipment, and help ensure accurate, safe loading for both Pro and Garden Center customers. The role emphasizes safety compliance, teamwork, and effective communication to resolve questions and guide customers through the shopping and loading process.