LO Assistant

Fairway Independent Mortgage Corp.; Topeka, Northern (KS, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Fairway Independent Mortgage Corp. in Topeka, KS is seeking a Loan Officer Support Specialist to assist loan officers with preparing packages, collecting docs, and coordinating closings.

You will review files for completeness, follow up on conditions, and collaborate with processors and escrow officers while maintaining strong customer communications. The ideal candidate has 1+ year in mortgage lending or related sales, experience with Encompass360, and a proactive approach to data accuracy and

Qualifications

• 1+ year of related experience in a mortgage or sales role.
• Experience with Encompass360 and mortgage processes a plus.
• Strong data accuracy and ability to communicate with internal/external partners.

Responsibilities

• Prepares loan packages by collecting documentation from customers.
• Reviews loan files for completeness and accuracy.
• Follows up on missing documents and conditions to close loans.
• Coordinates with processors and escrow officers to facilitate closings.
• Maintains loan officer databases and supports marketing campaigns.

Skills

Mortgage lending

Customer service

Data analysis

Education

High School diploma or GED

Tools

Encompass360

Job description

LO Assistant### LO AssistantApply: n/a - In Office Only: Kansas: Full time: Posted Today: R014849Be part of a team that's committed to making a difference. We believe in our work and our customers.**Position Location****Remote Type**n/a - In Office Only**Office Location (if not fully remote):**6831 SW 29th Street Suite 400, Topeka, Kansas 66614**Job Description****Essential Job Functions:*** Loan Officer Support: + Prepares loan packages by collecting necessary documentation and information from customers. + Reviews loan files for completeness and accuracy. + Follows up on missing documents and addresses any conditions. + Opens escrow accounts, coordinates inspections and appraisals, and determines insurance needs. + Pre-qualifies customers using automated underwriting systems (AUS). + Collaborates with processors and escrow officers to facilitate loan closings.* Customer Service: + Answers general customer inquiries regarding policies and procedures. + Communicates with customers, real estate agents, and title companies to keep them informed about loan progress. + Coordinates and schedules loan closings.* General Support: + Maintains Loan Officer databases. + Assists with marketing campaigns, including email and direct mail. + Stays updated on market trends and product knowledge. + Performs various administrative tasks, such as faxing, emailing, and making phone calls.* Special projects as needed.**Non-Essential Job Functions:**Participates in proactive team efforts to achieve departmental and company goals.Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value \"can do\" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.* Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions.* Performs other duties as assigned.**Required Experience:*** 1+ years of related experience.* Demonstrated experience working in a fast paced and changing environment.* Demonstrated experience analyzing and interpreting data.* Demonstrated experience effectively managing relationships with internal and external partners.* Demonstrated experience researching information, problem solving and making solid business decisions.* 1+ years mortgage lending or related sales experience.* Demonstrated experience in retail loan origination.* Demonstrated experience using Encompass360.**Required Knowledge and Skills:*** Solid knowledge and understanding of current business acumen.* Solid knowledge and understanding of mortgage lending processes, procedures and regulations.* Solid knowledge and understanding of Encompass.* Solid knowledge and understanding of a variety of loan programs including Conventional, FHA, USDA, VA and secondary marketing guidelines to manage complex loan level issues.* Solid knowledge and understanding of mortgage-related terms, such as escrow, taxes, closing documents and insurance.**Minimum Education Preferred:*** High School or GED* NMLS licensed, not required but preferred.**Physical Environment:*** This is a hybrid position that offers remote flexibility and will also require some in office time. Access to a quiet space at home and reliable internet is required.**Travel:**Local travel may be required for company or career-related meetings, programs and/or events.Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.