LN Concerts, Special Events Logistics Manager - Fillmore Charlotte

Lensa; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading entertainment company is seeking a Logistics Manager for its Charlotte venue. This role involves the coordination of events, client interaction, and administrative support while maintaining customer service excellence. Ideal candidates will possess strong organizational and time management skills, with a focus on teamwork and client satisfaction.

Qualifications

• High School Diploma required; College Degree preferred.
• Minimum one year in a customer service capacity.
• Ability to work in a fast-paced, high volume environment.

Responsibilities

• Responsible for execution, servicing, and detailing of events.
• Provides administrative support to the Sales Team.
• Coordinate all aspects of operational setup and breakdown.

Skills

Customer service

Time management

Organizational skills

Communication skills

Education

High School Diploma

College Degree (preferred)

Tools

Excel

Word

Job description

LN Concerts, Special Events Logistics Manager - Fillmore Charlotte

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Lensa is the leading career site for job seekers at every stage of their career. Our client, House of Blues, is seeking professionals in Charlotte, NC. Apply via Lensa today!

Job Summary

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management. Ticketmaster is the global event ticketing leader with nearly 455 million tickets sold, over 145,000 events ticketed and more than 12,000 clients in 21 countries. Live Nation Concerts has become the single largest provider of live entertainment in the world producing nearly 23,000 shows annually for over 2,700 artists in 33 countries. Artist Nation Management is one of the world’s leading artist management companies, representing approximately 280 artists. These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 750 brands enabling advertisers to tap into the 59 million fans Live Nation Entertainment delivers annually through its live event and digital platforms. For additional information, visit www.livenationentertainment.com.

HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues venues provide several genres of live music from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role

The Special Events Logistics Manager provides administrative support to the Sales Department, including Senior Sales Manager, Sales Managers and Logistics team; performs special projects as delegated by the Director of Sales.

The Logistics Manager is responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department. They are to ensure a smooth and efficient process of an event from the SEO to the actual operation of the function. This position works closely with the Special Events Team in contract negotiations and servicing groups while being a liaison between Special Events and Operations team.

Responsibilities

I. Essential Functions

• Responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department
• Provides administrative support and assistance to the Special Events Sales Team
• Distribution of all internal and external correspondence
• Maintains all departmental files
• Assists department team members with Information Systems support
• Distribution of all internal and external correspondence
• Maintains departmental files.
• Assists all department team members with Information Systems support.
• Coordinate all aspects of operational set-up and break down of events (equipment needs, rental needs,
• and station set-up)
• Coordinates with Production department on all production aspects needed for an event
• Liaison between client and LN Team Members throughout Event.
• Must maintain a neat, clean and well-groomed appearance (specific venue standard)
• Conduct Event Pre-Shift with Operations Managers and communicate event specifics at Team Member Pre-Shift
• Assures seamless transition for Client from Sales Department to Operations Manager during Event
• Handle all aspects of the Special Event once the special event order (SEO) has been distributed
• Client interaction; conducts site inspections and walk through with clients as requested by SM/DOS
• Assist Sales Manager(s) as requested with special needs by the client
• Participate in meetings such as the SEO Meeting and Production Meeting
• Due to the nature of the hospitality industry; you may be required to work varying schedules to reflect the business needs of the venue
• Maintain files in proper order after the (SEO) has been distributed
  
  

II. Accounting Functions

• Process all deposits and payments in a timely manner
• Track status of payments made for all events with Sales Mangers
• Follow up on all accounts receivable and provide monthly update to Director of Sales and Business Manager
• Verify Deposit / Payments tracking schedules with Sales Manager
• Proper execution and completion of all post event paperwork: Party Recap Sheet, Captain’s Report and Receipts
• Responsible for proper settlement or payment on night of event with client and entering billing information into POS to generate a final guest check
• Manage staff hours to ensure we are not exceeding our budget
• Follow up on all accounts receivable and provide monthly update to Director of Sales and Business Manager
  
  

III. Staff Functions

• Maintain supply of digital and print sales kits and collateral materials
• Update sales kit inserts and menus as needed.
• Collect and update digital content for event marketing
• Generate a competitive analysis report on a quarterly basis
• Special projects as assigned by Director of Sales
• Distribution of final contracted SEO’s to appropriate parties
• Train all staff with regards to the proper techniques and etiquette for service
• Produce weekly banquet summary for all events – includes number of team members and their time to scheduled and verify staffing was handled by Operations Manager
  
  

What This Person Will Bring

• High School Diploma (College Degree preferred)
• Minimum one year in a customer service capacity
• Working knowledge of computers (Excel, Word, databases)
• Basic Mathematical skills
• Entry-level knowledge of restaurant and music hall operations, food preparation and restaurant reservation procedures.
• Written and verbal communication skills; time management skills.
• Ability to prioritize and organize and work in a fast-paced, high volume environment.
  
  

If the above description sounds like you and fits your background, apply online at www.livenationentertainment.com/careers to join the Live Nation Entertainment team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITYLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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