LMS Business System Analyst

Milestone Technologies, Inc.; United States; Remote; USD 55,000 - 62,000; Full time

Job summary

Milestone Technologies, Inc. is recruiting a Business Systems Analyst III to support an enterprise LMS transformation, including migrating SumTotal LMS to SAP SuccessFactors Learning.

The role acts as a liaison among business units, HR, Compliance, Quality, IT, and partners to capture, document, validate, and translate requirements into effective system solutions. The ideal candidate will have strong BA skills, experience with enterprise software implementations, and familiarity with LMS in

Qualifications

• Bachelor's degree in a related field.
• 5+ years of BSA experience with enterprise software.
• Experience gathering business, functional, and system requirements.
• Experience supporting software implementations or transformations.
• Strong SDLC, testing, and change management practices.

Responsibilities

• Elicit, document, analyze, and manage LMS requirements.
• Conduct stakeholder interviews, workshops, and process reviews.
• Define future-state processes and system capabilities.
• Translate needs into functional specs, user stories, and use cases.
• Ensure traceability from requirements to deployment deliverables.
• Coordinate review and sign-off of requirements documentation.
• Analyze current-state processes and identify improvement opportunities.
• Document current and future-state workflows, and compliance processes.
• Support migration activities from SumTotal to SAP SuccessFactors Learning.
• Analyze data for migration readiness and validation.
• Assist with data mapping, cleansing, and reconciliation.
• Support CSV documentation and validation deliverables.
• Coordinate UAT and testing activities with stakeholders.
• Develop dashboards and training compliance reports.

Skills

Requirements gathering

SDLC knowledge

Stakeholder facilitation

Documentation

Cross-functional teamwork

Business systems analysis

Education

Bachelor's degree (related field)

Tools

Jira

Confluence

Microsoft Visio

Lucidchart

Job description

12 month remote project - Candidates should sit in CST or EST time zone.

GXP / Pharma EXPERIENCE REQUIRED.

MUST HAVE SumTotal Learn LMS Experience.

No Corp to Corp or 1099 support at this time.

Milestone is seeking an experienced Business Systems Analyst III (BSA III) to support the enterprise Learning Management System (LMS) transformation initiative, including the migration from SumTotal LMS to SAP SuccessFactors Learning.

The BSA III will serve as the liaison between business stakeholders, Learning & Development, Human Resources, Compliance, Quality, Information Technology, and implementation partners to ensure business requirements are accurately captured, documented, validated, and translated into effective system solutions.

This role will support business process analysis, requirements gathering, curriculum and training data transformation, testing coordination, validation activities, reporting requirements, and deployment readiness. The BSA III will play a critical role in ensuring the future-state learning platform meets business, compliance, and operational needs while maintaining GxP and training compliance requirements.

The ideal candidate will possess strong business analysis skills, experience supporting enterprise software implementations, and familiarity with learning management systems within regulated pharmaceutical, biotechnology, healthcare, or life sciences organizations.

Key Responsibilities

Business Analysis & Requirements Management

• Elicit, document, analyze, and manage business requirements for the LMS transformation program.
• Conduct stakeholder interviews, workshops, and process review sessions.
• Partner with business and technical teams to define future-state learning processes and system capabilities.
• Translate business needs into functional requirements, user stories, process flows, and use cases.
• Ensure traceability between business requirements, system configuration, testing activities, and deployment deliverables.
• Facilitate review and approval of business requirements documentation.

Current-State and Future-State Process Analysis

• Analyze current learning management processes and identify opportunities for improvement.
• Document current-state and future-state workflows.
• Evaluate training administration, curriculum management, learner assignments, qualification tracking, reporting, and compliance processes.
• Support process harmonization and standardization activities.
• Identify business process gaps and recommend solutions.

LMS Migration & Data Analysis

• Support migration activities from SumTotal LMS to SAP SuccessFactors Learning.
• Analyze training and curriculum data for migration readiness.
• Assist with data mapping, transformation, cleansing, validation, and reconciliation activities.
• Document business rules governing training records and learning assignments.
• Validate migrated data against approved requirements and business expectations.
• Coordinate review and signoff activities with business stakeholders.
• Collaborate with implementation teams to define system requirements and configuration needs.
• Support design workshops and solution review sessions.
• Review proposed configurations against business requirements and compliance needs.
• Assist in documenting functional specifications and configuration requirements.
• Participate in defect triage and issue resolution activities.

Compliance, Validation & Quality Support

• Support GxP-regulated system implementation activities.
• Assist with Computer System Validation (CSV) documentation and review activities.
• Contribute to validation deliverables such as:
• User Requirements Specifications (URS)
• Functional Requirements
• Traceability Matrices
• Validation Evidence
• Ensure compliance-related business requirements are accurately documented and tested.
• Support audit readiness and documentation management.

Testing & User Acceptance Support

• Develop and coordinate User Acceptance Testing (UAT) activities.
• Assist in creation of test scenarios, test scripts, and test data requirements.
• Coordinate testing schedules and stakeholder participation.
• Track test execution, defects, resolutions, and retesting activities.
• Facilitate business validation and acceptance of system functionality.

Reporting & Analytics Requirements

• Gather and document reporting requirements.
• Support development of dashboards, training compliance reports, and operational reporting capabilities.
• Validate reporting outputs and analytics requirements.
• Partner with business stakeholders to ensure reporting supports regulatory and operational objectives.

Stakeholder Engagement

• Act as a liaison between business users, project teams, technical teams, and implementation partners.
• Facilitate requirements gathering and solution review sessions.
• Build strong working relationships across HR, Learning & Development, Compliance, Quality, Regulatory Affairs, and IT teams.
• Support change management and organizational readiness activities.
• Assist in development of end-user communications and training materials.

Required Qualifications

• Bachelor's degree in Business Administration, Information Systems, Computer Science, Life Sciences, Human Resources, or related field.
• 5+ years of Business Systems Analysis experience supporting enterprise software implementations or business transformation initiatives.
• Experience gathering and documenting business, functional, and system requirements.
• Experience supporting software implementation, migration, or transformation projects.
• Strong understanding of SDLC, requirements management, testing, and change management practices.
• Excellent analytical, communication, facilitation, and documentation skills.
• Experience working in cross-functional and matrixed organizations.

Preferred Qualifications

• Experience with SAP SuccessFactors Learning.
• Experience with SumTotal LMS.
• Experience supporting LMS implementations or migrations.
• Experience within pharmaceutical, biotechnology, healthcare, or life sciences organizations.
• Familiarity with GxP-regulated environments.
• Experience supporting Computer System Validation (CSV) activities.
• Experience with training compliance systems and learning program administration.
• Knowledge of Agile, Waterfall, and Hybrid project delivery methodologies.

Tools & Systems

Learning Management Systems

• SumTotal LMS
• Cornerstone Learning

Business Analysis & Documentation

• Jira
• Confluence
• Microsoft Visio
• Lucidchart

Data & Reporting

• Microsoft Excel
• Power BI
• Tableau
• Databricks (preferred)
• Microsoft 365 Suite
• SharePoint
• Microsoft Teams
• PowerPoint
• Word

Preferred Certifications

• Certified Business Analysis Professional (CBAP)
• PMI Professional in Business Analysis (PMI-PBA)
• GxP / Computer System Validation (CSV) Certification

The estimated pay range for this position is USD $40.00/Hr - USD $45.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.