LMS Administrator/Training & Development Specialist

Full House Resorts, Inc; Waukegan (IL); On-site; USD 50,000 - 83,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K matching

Educational Tuition Reimbursement

Paid Time Off

Ventra Program, EAP

Job summary

American Place Casino in the Chicago area is seeking an experienced LMS Administrator & T&D Specialist to own and grow our learning ecosystem. You will architect the UKG Learning platform, build structured learning paths, and ensure data integrity across the system.

You will collaborate with casino departments to craft customized curricula, develop ROI dashboards, and facilitate classroom training within our 24/7 hospitality environment.

Qualifications

• 2+ years of direct LMS administration experience.
• Direct, hands-on experience with UKG Learning (UKG Pro/UltiPro) is highly preferred.
• Experience in Casino, Hospitality, or F&B environment is strongly preferred for 24/7 compliance.
• Strong data analytics and reporting skills with ROI-focused metrics.
• Collaborative mindset with cross-training in instructional design and classroom facilitation.

Responsibilities

• Serve as the primary LMS administrator to configure, launch, scale, and maintain the UKG Learning platform.
• Design, map, and automate structured, role-based learning tracks with department SMEs.
• Build and distribute training dashboards, compliance reports, and ROI evaluations.
• Audit data integrity of users, courses, completions, and regulatory records.
• Support T&D program design, content creation, and live classroom facilitation.
• Serve as the main contact for system inquiries, provisioning, upgrades, and vendor support.

Skills

LMS administration

Data analytics

Cross-functional collaboration

UKG Learning familiarity

Education

High school diploma or GED

Bachelor's degree in information systems, Human Resources, Business Administration, or related field

Tools

UKG Learning (UKG Pro/UltiPro)

Job description

Who We are:

Our mission is to be Chicagoland’s premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We’re not just a casino—we’re a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success

Job Details

Description

Who We are:

Our mission is to be Chicagoland’s premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We’re not just a casino—we’re a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success

Who We Are Looking For

We are seeking a tech-savvy, analytical, and highly collaborative LMS Administrator & T&D Specialist to own and grow our learning ecosystem from the ground up. Because our property utilizes UKG, direct experience with the UKG Learning platform is highly ideal. While this role focuses heavily on backend system architecture, platform building, and compliance reporting rather than a frontline role, it is far from isolated.

We are looking for someone who wants to expand their horizons within a full-service Training & Development department. Beyond managing the system, you will work hand-in-hand with all casino departments to build customized learning paths, collaborate with Subject Matter Experts (SMEs), assist with curriculum creation, and step into the classroom to facilitate. If you are passionate about data, tracking training, Return on Investment (ROI), and have a background in the hospitality or gaming industry, this role offers an incredible path for professional growth.

What Is Expected Of You

• LMS Architecture: Serve as the primary system administrator to configure, launch, scale, and maintain the UKG Learning management platform from the ground up.
• Learning Paths: Collaborate with department heads and operational SMEs property-wide to design, map, and automate structured, role-based learning tracks.
• Reporting & ROI: Build, maintain, and distribute robust training dashboards, compliance tracking reports, and comprehensive ROI evaluations for T&D leadership.
• Data Integrity: Audit and ensure the absolute integrity of user data, course assignments, completions, and regulatory compliance records within the platform.
• T&D Support: Actively participate in other facets of the T&D department, including program design, content creation, and live classroom facilitation.
• System Troubleshooting: Serve as the primary point of contact for system inquiries, troubleshooting, user provisioning, platform upgrades, and vendor support.

Experience You Will Need

• High school diploma or GED required; bachelor’s degree in information systems, Human Resources, Business Administration, or a related field is preferred.
• 2+ years of direct experience in Learning Management System (LMS) administration. Direct, hands-on experience with UKG Learning (UKG Pro/UltiPro) is highly preferred.
• Previous professional experience working in a Casino, Hospitality, or Food & Beverage (F&B) environment is strongly preferred to help navigate unique 24/7 compliance demands.
• Strong data analytics and reporting skillset, with the ability to translate complex training metrics into clear, actionable ROI reports.
• Collaborative mindset with an active interest in cross-training within instructional design, SME collaboration, and classroom facilitation.

Physical Requirements

• Constantly sit, use hands and wrists for computer and office equipment, hear, and perform eye/hand coordination tasks.

Certificates, Licenses, Registrations

• Ability to obtain and maintain an Illinois Gaming Board (IGB) license.

Benefits/Perks

• Medical, Dental, Vision
• 401K: Matches 50% of your contribution, up to 4% of eligible contribution
• Educational Tuition Reimbursement
• Paid Time Off
• Ventra Program, EAP programs, etc.

Salary Range

• $50,000-$82,500

Company Statement On EOAA

American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status