LLM Engineer

Agensy; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Agensy is seeking a talented developer to build AI-powered voice and chat agents for production use, focusing on agent design, evaluation, safety measures, and integrations with CRM and telephony systems within a globally distributed, remote team.

You will work in 28-day sprints, collaborating across locations to deliver reliable and scalable AI agents. Strong experience in prompt design, guardrails, and production deployment is essential.

Qualifications

• Experience building AI voice or chat agents for production use.
• Experience designing prompts and evaluating agent performance.
• Ability to implement guardrails for AI interactions.
• Experience integrating with CRM and telephony systems.
• Strong collaboration in a remote, sprint-based team.

Responsibilities

• Develop voice and chat agents for real-world deployment.
• Create and refine prompts and evaluate agent behavior.
• Add guardrails to support safe and dependable interactions.
• Integrate agents with CRM platforms and phone systems.
• Deliver work in 28-day sprints while collaborating remotely.

Skills

Voice agent development

Prompt design

Guardrails implementation

CRM integration

Remote collaboration

Tools

CRM platforms

Phone systems

Job description

Role overview

Build and deliver AI-powered voice and chat agents for production use. The role spans agent design and evaluation, safety measures, and integrations with customer-management and telephony systems, with work organized into four-week delivery cycles on a remote, globally distributed team.

Responsibilities

• Develop voice and chat agents intended for real-world deployment.
• Create and refine prompts, and evaluate agent behavior.
• Add guardrails to support controlled and dependable interactions.
• Integrate agents with CRM platforms and phone systems.
• Deliver work in 28-day sprints while collaborating remotely across locations.

Requirements

• Ability to build AI voice or chat agents for production use.
• Experience designing prompts and evaluating agent performance.
• Ability to implement guardrails for AI interactions.
• Experience integrating with CRM and telephony systems.
• Ability to collaborate effectively in a remote team and deliver in sprint cycles.