Living Donor Outreach Specialist

Lifespan; Providence (RI); Presencial; USD 51.000 - 83.000; Jornada completa

Descripción de la vacante

Brown University Health in Providence, RI seeks a Living Donor Outreach Specialist to expand awareness of living kidney donation, increase referrals, and strengthen partnerships with community providers and patients. The role supports donor engagement through the evaluation process, ensuring a responsive, patient-centered experience from inquiry through donation.

The position involves coordinating referrals, scheduling evaluations, maintaining donor records, and supporting marketing and quality

Formación

• Associate's degree required; Bachelor's degree in healthcare, communications, public health, or related field preferred.
• 2-4 years of experience in healthcare coordination, outreach, or patient engagement preferred.
• Strong communication, presentation, and people skills; excellent organization and attention to detail.

Responsabilidades

• Lead community outreach to raise awareness of living kidney donation and grow referrals.
• Deliver presentations to community groups, dialysis centers, patients, and providers.
• Represent the program at health fairs and outreach events; build and maintain referral networks.
• Support marketing and digital outreach efforts; promote donor advocacy and engagement initiatives.
• Coordinate donor engagement and navigation: assist with donor education materials and guide donors through evaluation appointments.
• Manage referrals and donor tracking systems; schedule evaluations, follow-ups, and testing; obtain medical records and prepare pre-op materials.
• Track labs, crossmatches, and required testing; maintain donor databases; support committee meetings and billing tasks.
• Track referrals, outreach activity, and conversion metrics; support quality improvement and program development initiatives.

Conocimientos

Communication skills

Presentation skills

People skills

Educación

Associate's degree

Bachelor's degree in healthcare or related field

Herramientas

Microsoft Office

Descripción del empleo

SUMMARY

Under the general supervision of the Transplant Administrator, the Living Donor Outreach Specialist serves as the primary community-facing representative for the Living Donor Program. This role is responsible for expanding awareness of living kidney donation, increasing referral volume, and strengthening relationships with community partners, patients, and referring providers.

The role also supports donor engagement and navigation throughout the evaluation process, ensuring a responsive, informed, and patient-centered experience from initial inquiry through donation.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Community Outreach & Program Growth

• Conduct outreach to increase awareness of living kidney donation.
• Deliver presentations to community groups, dialysis centers, patients, and providers.
• Represent the program at health fairs and outreach events.
• Build and maintain referral networks and partnerships.
• Support marketing and digital outreach efforts.
• Promote donor advocacy and engagement initiatives.
• Identify barriers and opportunities to improve donation access.

Donor Engagement & Navigation

• Support donor follow-up and communication throughout the evaluation process.
• Assist with donor education materials (in-person, virtual, off-site)
• Guide donors through evaluation appointments and clinic flow.
• Ensure a supportive and patient-centered donor experience.

Coordination, Scheduling & Administration

• Manage referrals and maintain donor tracking systems.
• Schedule evaluations, follow-ups, and testing (CT, GTT, ABPM, fast-track, same-day visits)
• Obtain and organize medical records (PMH) and donor documentation.
• Prepare charts, packets, binders, and pre-op materials.
• Track labs, crossmatches (XMs), and required testing completion.
• Maintain donor databases (Excel or similar systems)
• Support committee meetings, documentation, billing tasks, and correspondence.

Data, Quality & Program Support

• Track referrals, outreach activity, and conversion metrics.
• Support quality improvement and program development initiatives.
• Maintain accurate reporting and donor tracking systems.

QUALIFICATIONS

• Associate's degree required, Bachelor's degree in healthcare, communications, public health, or related field preferred.
• 2-4 years of experience in healthcare coordination, outreach, or patient engagement preferred
• Strong communication, presentation, and people skills
• Excellent organization and attention to detail
• Ability to manage both field outreach and administrative responsibilities.
• Proficiency in Microsoft Office
• Ability to work independently and within a multidisciplinary team.

Pay Range:

$50,523.20-$83,345.60

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

3 days TBD

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

Yes