Live Game Day Streaming Operations Coordinator

The National Football League; Inglewood (CA); On-site; USD 26,139 - 37,229; Part time

Job summary

The National Football League is seeking a Digital Operations Coordinator to support live video streaming experiences across web, mobile, tablet and connected TV on game days. You’ll work as a communication hub across product management, technology and business development, ensuring smooth operations and rapid issue resolution.

Responsibilities include live stream validation, monitoring, triage and escalation, processing fan queries, and supporting subscriptions for NFL+ and other digital

Qualifications

• 1-3 years’ experience coordinating and supporting digital products in a sports entertainment or digital setting.
• Ability to manage multiple tasks in a fast-paced environment with strong attention to detail.
• Excellent written and verbal communication to coordinate with product management, technology and business development.

Responsibilities

• Support preseason live game activities, live stream validation, monitoring, triage and escalation.
• Coordinate daily operational activities for the Product Operations team.
• Validate CTV, mobile, tablet and web devices for live streaming across games and ads.
• Ensure live streams play correctly in all DMAs during game windows on desktop and mobile.
• Triage and resolve fan and business development issues in real time on game days.
• Answer fan messages and provide tier-2 technical support for NFL.com features.
• Process subscriptions, refunds and cancellations for NFL+ and digital products.
• Help process privacy requests including deletion and access of user data.
• Use databases and portals to handle data deletion and access requests.

Skills

Strong communication

Organizational skills

Problem solving

Multi-tasking

Team collaboration

Education

Bachelor's degree in business/marketing/computer science

Job description

The National Football League is seeking a Digital Operations Coordinator to support live video streaming experiences across web, mobile, tablet and connected TV on game days. You’ll work as a communication hub across product management, technology and business development, ensuring smooth operations and rapid issue resolution.

Responsibilities include live stream validation, monitoring, triage and escalation, processing fan queries, and supporting subscriptions for NFL+ and other digital