Live Demo & Event Sales Specialist

H.E.B.; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

H-E-B is seeking a Selling Demo Representative to engage customers during in-store events, educating them on product features, samples, and savings. You will drive loyalty by delivering hospitality-focused service and managing demonstrations from setup to close.

The role emphasizes strong communication, the ability to work flexible hours, and a passion for customer service and product knowledge to enhance store experiences for Customers.

Qualifications

• Experience in sales or customer service.
• Experience in product demonstration (preferred).
• Ability to communicate all product ingredients and recipe components to inform customers with allergy or dietary concerns.
• Strong communication and interpersonal skills.
• Ability to read and interpret documents.
• Ability to manage multiple priorities and shift focus between projects.
• Ability and willingness to work flexible hours.
• A passion for customer service and hospitality.

Responsibilities

• Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty.
• Creates an atmosphere of celebration by participating in total store events.
• Engages Customers with enthusiasm, sharing product knowledge, samples, and savings / value information; finds opportunities to surprise and delight Customers.
• Provides excellent customer service; answers product-related questions; helps Customers locate merchandise.
• Reviews educational materials (story, video, etc.) and experiences products prior to each scheduled event.
• Ensures all selling material, including signage, recipe cards, coupons, etc., are printed and displayed to support customer engagement.
• Prepares, stages, executes, and closes events, including product, equipment, supplies, safety / sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc.
• Prepares products for use in demonstrations / samplings.
• Reviews daily sales reports; understands success metrics.
• Ensures compliance with food safety regulations / standards and department SOPs daily.
• Attends required food safety trainings.
• Maintains a professional, clean, healthy, and safe work environment.
• Cleans up workstation area; assists other sales Partners as needed.

Skills

Sales experience

Customer service

Product demonstration

Communication skills

Multitasking

Flexible hours

Hospitality mindset

Job description

H-E-B is seeking a Selling Demo Representative to engage customers during in-store events, educating them on product features, samples, and savings. You will drive loyalty by delivering hospitality-focused service and managing demonstrations from setup to close.

The role emphasizes strong communication, the ability to work flexible hours, and a passion for customer service and product knowledge to enhance store experiences for Customers.