Live! Cocktail Server (Part-Time) - Philadelphia

Live! Casino & Hotel Philadelphia; Philadelphia (Philadelphia County); On-site; USD 20,664,000 - 34,440,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Retirement match

Bonus program

Merit pay

Leadership development

Tuition reimbursement

Free parking

Free meals

Exclusive discounts

Job summary

Live! Casino & Hotel Philadelphia seeks a Cocktail Server to provide high-quality service at the casino bar and dining areas. You will guide guests through menus, upsell food and beverage items, and ensure compliance with gaming regulations.

The role requires strong communication, RAMP certification, and the ability to work nights, weekends, and holidays in a fast-paced, smoke-filled casino environment. Training and certification are provided as needed.

Qualifications

• Ability to obtain a valid State Gaming License.
• Ability to work nights, weekends, and/or holidays.
• Ability to stand and walk for extended periods.
• Ability to carry items up to 30 pounds.

Responsibilities

• Guide guests on concept products and menu items to drive guest experience and sales.
• Alert management to service or safety issues.
• Perform service recovery to ensure guest satisfaction per guidelines.
• Input and control orders through POS during each transaction and provide receipts to guests.
• Follow liquor regulations and PLCB rules, and maintain compliance.
• Maintain cleanliness of work and guest areas at all times.
• Perform additional duties as assigned.

Skills

Communication

Gaming license obtainable

RAMP certified

Physical stamina

Costume compliance

Responsible gaming

POS knowledge

Flexible availability

Education

High school diploma or equivalent

Tools

POS terminal

Job description

Why We Need Your Talents

Do you have a passion for fine dining and customer service? Can you bring energy to our guests?

If you enjoy meeting new people and working in an electric environment, Live’s Food & Beverage department may be the perfect fit. Live! is seeking a hardworking, attentive, and personable Cocktail Server to provide high quality service and assist with our bar operations.

Where You’ll Make an Impact

• Must be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items.
• Alert Management of any service and/or safety issues.
• Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Inputs and controls ordering through register during each transaction maintaining accountability as well as receipts to guests for all beverages served.
• Responsible for all bank and cash handling procedures and variance policies.
• Carrying a tray of beverage and food offerings throughout the restaurant/bar.
• Serving and replenishing, as requested.
• Maintaining cleanliness of work and guest areas at all times including removing empty glasses/bottles and cleaning ashtrays.
• Abiding with all federal, state and corporate liquor regulations pertaining to alcoholic beverage service and intoxicated guests.
• Performing additional duties as assigned.
• Understands all PLCB regulations. Ensures compliance with all federal and state gaming regulations.
• Abides by company and department specific appearance standards.

Skills You'll Need To Succeed

• Ability to communicate effectively with others; understands and complies with all Company and departmental rules and regulations.
• Must be able to obtain and maintain a valid license as required by the State Gaming Agency for the position.
• Must be RAMP certified.
• Ability to withstand physical demands, such as standing and walking briskly for extended periods of time; pushing, pulling stooping, bending and squatting continuously throughout shift; able to lift and carry 30 pounds, unassisted, for extended periods of time.
• Able to work entire shift, in full costume, without accommodations.
• Must have thorough knowledge of approved Responsible Gaming Program.
• Must be able to work in smoke filled environments.
• Must have full working knowledge of POS.
• Required to work nights, weekends, and/or holidays.

A Few Must Haves

• High school diploma or equivalent preferred.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Physical Requirements

• 24/7 operation requiring extended hours and the ability and willingness meet the applicant’s schedules when needed.
• Casino is over 200,000 square feet and requires ability and energy to move about it with a true sense of urgency.
• Handling, carrying or lifting items weighing up to 30 pounds.
• Must be able to work in a smoke-filled environment.
• Ability to stand for long periods of times without sitting or leaning
• Ability to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.