Live Chat Support Agent

Shankar Distillers LLC; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A company is seeking a Live Chat Support Agent to join their remote support team. The successful candidate will respond to customer inquiries via live chat and troubleshoot basic issues. Proven customer support experience is required, as well as familiarity with CRM systems and multitasking abilities. This position may require flexible availability, including weekends or holidays.

Qualifications

• Proven experience in customer support or a related role, ideally with live chat.
• Must be comfortable with customer service software and chat platforms.
• Ability to manage multiple tasks effectively in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via live chat.
• Troubleshoot basic product or service issues and escalate complex cases as needed.
• Document customer interactions clearly and concisely in the system.

Skills

Customer support experience

Multitasking

Time management

Familiarity with CRM systems

Tools

Customer service software

Chat platforms

Job description

A company is looking for a Live Chat Support Agent to join their remote support team.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via live chat
• Troubleshoot basic product or service issues and escalate complex cases as needed
• Document customer interactions clearly and concisely in the system

Requirements:

• Proven experience in customer support or a related role (live chat experience preferred)
• Comfortable using customer service software, CRM systems, and chat platforms
• Ability to multitask and manage time effectively in a fast-paced environment
• High-speed internet connection and reliable computer setup
• Flexible availability (including weekends or holidays if needed)