Live Chat Member Service Advocate (Fully Remote)

Blue Cross Blue Shield of Massachusetts; United States; Remote; USD 38,000 - 46,000; Full time

Benefits offered by this job

Flexible remote work

Health, wellness, and 401(k) benefits

Paid holidays and vacation time

Job summary

Blue Cross Blue Shield of Massachusetts is seeking a responsive customer service professional to support members via live chat and email in a fast-paced service center. You will resolve inquiries related to claims, benefits, eligibility, and pharmacy, and occasionally make outbound calls to fully resolve complex issues.

The role emphasizes exceptional written communication, empathy, analytical problem-solving, and the ability to multitask across multiple systems in a rapidly evolving, digitally

Qualifications

• Exceptional written communication and empathy to translate complex concepts into simple terms.
• Analytical problem-solving skills and ability to multitask across multiple systems.
• Adaptability and drive to thrive in a rapidly evolving, digitally agile environment.

Responsibilities

• Work in a fast-paced service center environment supporting members via live chat and email.
• Resolve a wide variety of member inquiries including claims, benefits, eligibility, and pharmacy.
• Occasionally make outbound calls to fully resolve complex issues.

Skills

Written communication

Empathy

Analytical thinking

Multitasking

Adaptability

Job description

• Work in a fast-paced service center environment supporting members via live chat and email.
• Resolve a wide variety of member inquiries including claims, benefits, eligibility, and pharmacy.
• Occasionally make outbound calls to fully resolve complex issues.

What you’ll learn:

• Comprehensive new-hire training covering the health insurance industry.
• Skills and knowledge to build a successful career in healthcare service.
• Opportunities for continued learning and professional development.

What you bring:

• Exceptional written communication and empathy to translate complex concepts into simple terms.
• Analytical problem-solving skills and ability to multitask across multiple systems.
• Adaptability and drive to thrive in a rapidly evolving, digitally agile environment.

What we bring:

• Flexible remote working solutions and recognition for high performance.
• Best-in-class health, wellness, and 401(k) retirement benefits.
• Paid holidays, vacation, personal, and wellness time, plus volunteer and tuition reimbursement programs.

Blue Cross Blue Shield of Massachusetts

Blue Cross Blue Shield of Massachusetts is a not-for-profit health plan serving 2.8 million members in Massachusetts. The company has a community-focused, wellness-oriented culture with a commitment to work-life balance and career growth.