Live Chat Agent/Customer Service Agent - Remote

D Harrell Enterprises; Dallas (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A family-owned company is seeking a reliable Live Chat Agent to join their remote support team. You will be the first point of contact for customers using online chat and email, providing professional and timely support. The role requires excellent communication skills and at least 1 year of experience in customer service or online support. This position offers flexible scheduling and opportunities for career growth.

Benefits

Flexible scheduling

Competitive hourly pay

Career growth opportunities

Qualifications

• At least 1 year of customer service, call center, or online support experience.
• Excellent written communication skills with strong grammar and spelling.
• Fast and accurate typing skills; ability to multitask effectively.

Responsibilities

• Respond promptly to customer inquiries through live chat and email.
• Provide information about services, scheduling, and billing.
• Escalate complex technical or service-related issues to the appropriate team.

Skills

Customer service experience

Excellent written communication

Typing skills

Problem-solving abilities

Job description

Harrell Commercial Plumbing, Inc. is seeking a reliable Live Chat Agent / Customer Service Agent to join our remote support team. In this role, you will be the first point of contact for customers using our online chat and email channels. Your main responsibility will be to provide professional, timely, and accurate support while ensuring that every customer feels valued and informed.

Responsibilities

• Respond promptly to customer inquiries through live chat and email.
• Provide information about services, scheduling, and billing.
• Escalate complex technical or service-related issues to the appropriate team.
• Document all customer interactions accurately in the system.
• Maintain a courteous and professional tone across all communications.
• Handle multiple chat sessions simultaneously without losing accuracy or efficiency.

Requirements

• At least 1 year of customer service, call center, or online support experience.
• Excellent written communication skills with strong grammar and spelling.
• Fast and accurate typing skills; ability to multitask effectively.
• Strong problem-solving abilities and attention to detail.
• Reliable computer and high-speed internet connection.
• Self-motivated, dependable, and comfortable working independently in a remote setting.

This is a remote position with flexible scheduling, competitive hourly pay, and opportunities for career growth within a family-owned company committed to quality service.