Litigation Support Manager

General Motors; California (MO); Hybrid; USD 106,000 - 141,000; Full time

Benefits offered by this job

Health benefits and wellbeing programs

GM vehicle discounts

Tuition assistance programs

Employee assistance program

Job summary

General Motors is seeking a Litigation Support Manager to lead technical inspections and PMK/PMQ testimony in California breach‑of‑warranty matters. The role requires coordinating with GM Legal, local counsel, and field teams to ensure rigorous, compliant case preparation and credible expert testimony.

Travel up to 75% within California and remote work allowed for candidates residing near the Westlake Village region.

Qualifications

• 5+ years dealership or OEM automotive technician experience.
• Up to 75% travel within California for vehicle inspections, court appearances, and meetings with counsel.
• Deep understanding of OEM service policies, warranty administration and CA Lemon Law.
• Experience reviewing repair orders, TSBs, field actions and internal documentation.
• Comfort testifying in depositions, arbitrations or trials as PMK/PMQ or corporate representative.
• Excellent oral and written communication skills.
• Analytical ability to address complex technical and documentation challenges in a legal context.
• Strong interpersonal, planning and computer skills.
• ASE Master Certification.
• OEM Automotive Certification.

Responsibilities

• Serve as GM’s PMK/PMQ in CA lemon-law matters and act as technical expert.
• Own the technical inspection and expert-testimony process for CA matters.
• Collaborate with local counsel and GM Legal to evaluate cases and prepare testimony.
• Review cases’ technical merit and align strategy with stakeholders.
• Perform vehicle inspections and review repair histories, TSBs and engineering docs for discovery.
• Prepare for and participate in depositions, arbitrations and trials as GM’s corporate representative.
• Maintain compliance with litigation holds, data privacy and information lifecycle management.
• Develop and maintain playbooks, job aids and training materials for Lemon Law litigation.
• Provide training to Service Zone and Field Engineering teams on technical issues and documentation standards.
• Stay current on California Lemon Law developments and attend relevant seminars.

Skills

Automotive technician experience

Travel up to 75%

CA Lemon Law knowledge

Repair history & TSB review

PMK/PMQ testimony

Oral & written communication

Analytical problem solving

Planning & organization

ASE Master Certification

OEM Automotive Certification

Education

Bachelor's degree (preferred) in business / automotive tech / engineering

Tools

MS Office

Job description

Job Description Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. The position is remote, but the selected candidate must reside within 100 miles of the Western Regional Office in Westlake Village, California. This job is not eligible for relocation benefits.

The Role The Litigation Support Manager supports the breach‑of‑warranty (Lemon Law) legal process in California. The role’s core responsibilities include performing vehicle legal inspections, providing technical expert testimony, providing Person Most Knowledgeable/Person Most Qualified (PMK/PMQ) testimony supporting the discovery and filing process, and supporting internal and local counsel.

What You’ll Do (Responsibilities) Regularly serves as General Motors’ technical expert and Person Most Knowledgeable/Qualified (PMK/PMQ) in pending breach‑of‑warranty matters in California. Owns the technical inspection and expert‑testimony process for California breach‑of‑warranty matters, ensuring consistency, quality, and alignment with GM policies and procedures. Works with local counsel and GM Legal to evaluate cases, prepare testimony, and align strategy. Evaluates cases on technical merit as requested by local counsel and other internal stakeholders. Performs vehicle inspections to evaluate customer concerns, vehicles, and repair processes, including review of repair histories and supporting documentation. Supports the discovery and filing process, including signing declarations and reviewing technical service bulletins (TSBs), field actions, and internal engineering documents for discovery. Prepares for and participates in depositions, arbitrations, and trials, including acting as GM’s corporate representative where designated by counsel. Maintains strict compliance with litigation hold, information lifecycle management, and data privacy requirements when handling engineering, warranty, and safety data. Partners with GM Legal and outside counsel to continuously improve case‑evaluation criteria, documentation standards, and testimony preparation practices. Supports development and maintenance of playbooks, job aids, and training materials for Lemon Law litigation support. Provides training and support to the Service Zone and Field Engineering teams on technical issues, documentation quality, and litigation‑related expectations. Participates in local Lemon Law seminars and other industry/legal training as needed to stay current on California Lemon Law developments. Supports favorable case outcomes (successful defense and timely outcomes) through timely case evaluation, accurate inspections, and credible testimony. Meets service‑level expectations for case review, documentation, and inspection turnaround as defined with Legal and business partners.

Your Skills & Abilities (Required Qualifications)

• Minimum 5+ years dealership or OEM automotive technician experience (GM experience strongly preferred).
• Up to 75% travel within California for vehicle inspections, court appearances, and meetings with internal and external counsel.
• Deep understanding of OEM service policies, warranty administration processes, and CA Lemon Law legislation.
• Experience reviewing and interpreting repair order histories, technical service bulletins (TSBs), field actions, and internal engineering documentation.
• Comfort testifying in adversarial settings (e.g., depositions, arbitrations, trials) and serving as a PMK/PMQ or corporate representative, as designated.
• Excellent oral and written communication skills.
• Analytical ability to address and resolve complex technical and documentation challenges in a legal context.
• Strong interpersonal skills and ability to work effectively with individuals within and outside the organization, including attorneys and external experts.
• Strong planning, organizational, and computer skills, including proficiency with common office and documentation tools.
• ASE Master Certification.
• OEM Automotive Certification.

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Bachelor’s degree in business, automotive technology, engineering, or a related field.
• Experience as a Field Service Engineer (FSE) with an OEM.
• Experience serving as a corporate representative for Lemon Law or breach‑of‑warranty matters.
• Prior experience supporting or working directly with in‑house legal departments and/or outside counsel on automotive litigation.

Reporting Structure

This role sits in Customer Care & Aftersales and partners closely with GM Legal and GM’s external legal counsel to support California breach‑of‑warranty (Lemon Law) matters. The role reports to the Regional Litigation Manager.

Compensation

The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington. The expected base compensation for this role is ($105,600.00 - $140,700.00) USD Annually. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

Bonus Potential

An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits

GM offers a variety of health and wellbeing benefit programs.

• medical
• dental
• vision
• Health Savings Account
• Flexible Spending Accounts
• retirement savings plan
• sickness and accident benefits
• life insurance
• paid vacation & holidays
• tuition assistance programs
• employee assistance program
• GM vehicle discounts

#LI-AP1

GM does not provide immigration‑related sponsorship for this role.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

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We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: Our Company Our Culture How we hire Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure‑seekers and imaginative thought leaders to help us transform mobility. Explore our global locations We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team.