Litigation Support Analyst (Expert Witness) - Remote - West Sacramento, CA

Gainwell Technologies; West Sacramento (CA); Remote; USD 60,000 - 86,000; Full time

Benefits offered by this job

Generous, flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Leadership and technical development

Talented team and flexible work

Job summary

Gainwell Technologies is seeking a Litigation Support Analyst to help teams leverage technology to improve health and well-being for members served. The role emphasizes collaboration across account teams and client systems to deliver accurate, on-time responses.

The position requires strong analytical abilities, experience in healthcare operations and MMIS, and the capacity to manage complex issues with external clients and internal teams.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Six or more years of functional area experience in healthcare, MMIS, IT, or litigation support.
• Strong analytical and critical thinking skills; ability to analyze data and make recommendations.

Responsibilities

• Analyze and comply with contract litigation support directives, including planning, tracking, and coordinating tasks.
• Maintain accessibility and knowledge of all client records for comprehensive litigation support.
• Consult with management to develop and implement responses for complex issues.
• Develop action plans and change management processes to improve cross-team collaboration and meet SLAs.
• Contribute to a shared knowledge base with CRM, data repositories, MMIS, and other client tools.

Skills

Legal/litigation support

Healthcare operations

Data analysis

Stakeholder management

Regulatory compliance

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Data repositories

MMIS

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Litigation Support Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve, a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions. Here are the details on this position.

Your role in our mission

• Analyze and comply with contract litigation support directives, including planning, tracking, and coordinating litigation support tasks, developing responses to subpoenas and other legal requests, and providing written and oral testimony on behalf of the client.
• Maintain accessibility and knowledge of all client records, regardless of the source of the data, providing a comprehensive litigation support solution and a complete response for client review and approval.
• Consult with management and/or business organization management to develop and implement appropriate responses and resolutions for complex issues.
• Develop, document, and implement action plans and internal change management processes to foster successful partnerships with account teams and the client. This includes removing obstacles and promoting improvements in how work is performed within and across internal teams where shared work and service level agreements (SLAs) exist.
• Contribute to a shared knowledge database to facilitate response consistency and document complex issue resolution. Tools include customer relationship management (CRM) solutions, data repositories, data warehouses, Medicaid Management Information Systems (MMIS), and ancillary client tools and applications used for claims and authorization processing. Augment knowledge with reference materials as needed.

What we're looking for

• Bachelor's degree or equivalent combination of education and experience. Experience in MMIS, healthcare, legal/litigation support, or a related field is preferred.
• Six or more years of functional area experience, including healthcare operations, MMIS operations, information technology, litigation support, or related areas.
• Demonstrated ability to drive organizational change and deliver intended results and outcomes.
• Strong relationship management skills, with demonstrated ability to effectively navigate and mediate conflict and foster direct dialogue with external clients, employees, account partners, and internal business teams.
• Strong analytical and critical thinking skills, including the ability to compile, interpret, and analyze data to make fact-based recommendations and decisions, and proactively share best practices across the account to standardize and improve workflows.

What you should expect in this role

• This is a remote position requiring candidates to reside in the Greater Sacramento, California area.
• Apply business and analytical problem-solving skills.
• Demonstrate strong communication skills and the ability to work independently.
• Follow oral and written directions.
• Understand and apply regulations and contract requirements.
• Conduct periodic audits to ensure compliance with regulatory requirements and internal policies.
• This is a remote position with occasional onsite requirements.

This is a pipeline requisition intended to build a pool of qualified candidates for anticipated future opportunities.

Salary and Benefits

The pay range for this position is $60,200 - $86,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• Leadership and technical development academies

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.