Litigation Operations Manager (Recovery)

SoFi; Cottonwood Heights (UT); On-site; USD 60,000 - 90,000; Full time

Job summary

SoFi seeks a highly organized litigation manager (paralegal) to oversee a growing caseload of defaulted loans across national networks and hundreds of local attorney offices. The role requires strong organization, familiarity with case management platforms, and collaboration with in-house and external counsel.

Ideal candidates have 5+ years of litigation paralegal experience, ABA-approved certification or paralegal degree, and a track record of optimizing litigation workflows and reporting

Qualifications

• 5 years minimum litigation paralegal experience in fintech or banking.
• Bachelor's degree with ABA-approved Paralegal certification or associates/bachelor’s degree in paralegal studies.
• Experience on a litigation case management platform such as Legal Tracker, CounselLink, or a relational database.
• Strong analytical capabilities and problem-solving skills; excellent written and verbal communication; keen attention to detail.

Responsibilities

• Oversee active litigation placements with our attorney network across multiple loan products.
• Review caseloads, pleadings, settlements, and ensure documentation is available as needed.
• Act as liaison between external litigation network and SoFi’s in-house counsel; engage with Compliance, Finance, Internal Audit, and Third Party Risk Management.
• Track performance with Recovery analysts; report KPIs and portfolio updates to management.
• Evaluate current engagement model; identify workflow gaps and implement process improvements.
• Manage multiple complex litigation matters simultaneously while adapting to changing priorities and deadlines.

Skills

Litigation paralegal experience

Analytical abilities

Communication skills

Case management platform

Education

Paralegal certification or ABA-approved

Paralegal studies degree (Associates/Bachelor)

Tools

Legal Tracker

CounselLink

Job description

Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile‑first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role:

We are seeking a highly organized and experienced litigation manager (para-legal) to oversee management of a growing litigation caseload of defaulted loans across 3 national litigation networks and over a hundred local attorney offices.

What you’ll do:

• This individual will provide oversight of our active SoFi litigation placements with our attorney network across Personal Loans, Student Loans and Credit Card accounts. They will review each network’s caseload and work on optimizing execution, including assistance with preparations for hearings, mediations, arbitrations, and trials.
• The role will be responsible for reviewing individual cases, assessing the proposed pleadings, settlement arrangements, and ensuring proper documentation is available and provided as the case demands.
• They will act as cross‑functional liaison between our external litigation network, and SoFi’s in‑house counsel, in legal matters that straddle both sides (like a customer’s motion to compel arbitration), and will be expected to have regular engagements with internal partners including, Compliance, Finance, Internal Audit, and Third Party Risk Management.
• They will work with our Recovery analyst to track performance at the network, state, and product level, introducing key industry metrics/KPIs and delivering regular portfolio reporting to management.
• They will evaluate our current litigation engagement model with an eye to improving our internal processes and platforms, identifying workflow gaps and implementing operational enhancements to further our efficiency.
• They will demonstrate excellent organizational and project management skills, including the ability to manage multiple complex litigation matters simultaneously while adapting to changing priorities and deadlines

What you’ll need:

• 5 years minimum litigation paralegal experience, preferably managing a caseload of defaulted consumer loans at a FinTech or large bank, or at a law firm or in‑house legal department.
• Bachelor's degree with ABA‑approved Paralegal certification or Associates/Bachelor’s degree in paralegal studies
• Significant experience on a litigation case management platform similar to Legal Tracker, CounselLink, or a relational database used to manage litigation caseload.
• Strong analytical capabilities and problem‑solving skills. Stellar written and verbal communication, and a keen attention to detail.

Nice to have:

• Experience with Convoke’s suite of products, ideally Convoke Origin, Pulse and CRM
• Knowledge of litigation scoring models and the variables that inform their performance.
• Experience executing post judgement remedies (liens, garnishments, dormant judgement sales etc.)
• Expertise with data management, dashboard development and statistical analysis. Ability to effectively communicate data metrics and insights to key stakeholders and leadership.