Liquor Store Manager

Southeastern Grocers; Plantation (FL); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dynamic Liquor Store Manager to lead the daily operations of their liquor department. This role emphasizes creating a welcoming environment for customers, ensuring product quality, and maintaining compliance with safety regulations. The ideal candidate will possess strong leadership and customer service skills, along with a keen eye for inventory management. Join a company that values diversity and fosters an inclusive culture, where your contributions can make a significant impact on customer loyalty and team performance. If you're passionate about delivering exceptional service and leading a team, this opportunity is perfect for you.

Qualifications

• Must be 21 years of age and have a high school diploma or equivalent.
• Ability to read, write and speak English proficiently.

Responsibilities

• Manage daily operations of the liquor department ensuring customer satisfaction.
• Supervise, train, and develop team members while promoting teamwork.

Skills

Customer Service Skills

Leadership Skills

Inventory Management

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

Tools

Computer Applications

Job description

Overview

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

Liquor Store Manager

Job Purpose

Manages the daily operations of the liquor department. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs being mindful of merchandising standards, product levels, shrink, and sales trends. Monitors and controls supply expenses, manages cash control, sales and cash items and records for the liquor store. Supervises, trains, and develops team members on performance of their job and provides coaching as needed. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. This is a working management position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work.

Essential Responsibilities

SERVICE: 60%

Creates an environment that enables customers to feel welcome, important and appreciated that will increase customer confidence and loyalty. Ensures the department is merchandised per plan and maintained for in-stock conditions. Delivers daily conditions that meet the company’s expectations for freshness, quality and value. Trains department associates on inventory/stocking and computer assisted ordering. Offers assistance in finding or suggesting product selection.

LEADERSHIP: 20%

Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Assists in establishing goals for merchandising, sales and profits and empowers the team to meet or exceed the goals. Assists in managing schedules to ensure tasks are completed in a cadence that ensures the highest levels of customer service and conditions during peak hours. Adheres to all local, state, and federal laws, and company guidelines.

FINANCIAL: 10%

Completes daily and weekly administrative tasks (communications, online training, scheduling, pricing changes, orders, receiving products, etc.). Monitors and controls supply expenses, manages cash control, sales and cash accounting items and records for the liquor store. Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Assists in the planning, and organizing of the inventory process. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperature logs per policy. Accountable for the following measurements:

• Topline sales vs. plan
• Shrink % vs. plan
• Inventory accuracy, management (Days on Hand) and Inventory dollars vs. plan
• Execution of prescribed merchandising plan and Own Brands penetration
• OSAT results
• Expense management vs. plan

COMPLIANCE/SAFETY: 10%

Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risks, or issues, and illegal activity, including robbery, theft or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department.

Disclaimer

Performs other job-related duties as assigned.

Qualifications

Minimum Qualifications

• Must be 21 years of age.
• High school diploma or equivalent.
• Compliance with all Winn-Dixie policies and procedures.
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

Preferred Qualifications

• Previous assistant manager experience.
• Proficient with computer applications used in effectively operating the department.
• Strong guest service skills.
• Exceptional interpersonal, motivational and communication skills.

Job Tag

• Manage inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards.
• Ensure the department is merchandised in accordance with the needs of the community; maintain shelf allocations to ensure the availability of products at all times.
• Ensure guests greet, assist, provide efficient service and thank guests in a prompt, courteous, friendly and business-like manner in order to promote the company image as a service-oriented operation.
• Ensure the department is well maintained and meets or exceeds company standards for appearance.
• Supervise, train and develop guests in accordance with company policies and procedures.
• Evaluate department conditions and operations to determine strengths and areas for improvement; reinforce strengths while developing and implementing improved practices and procedures.
• Conduct weekly sales meetings with guests to establish merchandising, sales and profit objectives.
• Ensure company standards for safety, proper food handling practices, sanitation and productivity are maintained.
• Successfully complete cashier training prior to being placed in the job function.
• Verify goods received are consistent with vendor’s invoice and product order; reconcile discrepancies; process invoice for payment.
• Verify the count and description of the merchandise on credit invoices for all merchandise being removed by vendors.
• Knowledge of liquor, wines and beer.
• Responsible for scheduling department employees.
• Ensure adherence to wage and hour policies and regulations.
• Perform other job-related duties as assigned.