Liquor Store Associate

The Winn-Dixie Company; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A national grocery retailer in New York is seeking a team member to enhance customer loyalty through courteous service. Responsibilities include checking identification for age verification, providing product suggestions, and maintaining product freshness. Candidates must have a high school diploma, be at least 21 years old, and possess customer service skills. Experience is preferred but not necessary, and TIPS training is required prior to starting. A friendly demeanor and willingness to work in a dynamic environment will contribute to your success in this role.

Qualifications

• Must be at least 21 years of age.
• Must have TIPS Training prior to position start date.
• Authorization to work in the United States.

Responsibilities

• Observe customers and check identification for age verification.
• Provides continuous attention to customers' needs.
• Stocks and rotates department products.

Skills

Customer service skills

Basic computer skills

Ability to work in fast-paced environment

Education

High School / GED Diploma

Job description

Job Summary

Responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions, and a friendly atmosphere.

Responsibilities

% Of Time Compliance: 50%

• Observe customers and check identification for age verification, identifying customers who should not be served additional alcohol and monitoring customers to assist in the prevention of open containers leaving the store.
• Deny sale of alcohol or tobacco to underage or intoxicated customers.

% Of Time Customer Excellence: 25%

• Provides continuous attention to customers' needs.
• Greets, assists, and thanks customers in a prompt, courteous, and friendly manner.
• Offers product suggestions to customers when appropriate.

% Of Time Operational Excellence: 25%

• Stocks and rotates department products to ensure freshness and date control.
• Restocks and uses supply items efficiently to eliminate waste and maintain the lowest supply cost.
• Operates department equipment and tools; Operates cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate.
• Keeps work area clean, orderly, and free from safety hazards; reports faulty equipment and hazards to management.

Qualifications

Education

Required: High School / GED Diploma.

Language

Required: English.

Preferred: English and Spanish.

Experience

Relevant Experience: 0-3 years minimum, no Supervisory Experience.

Knowledge, Skills & Abilities

• Must be at least 21 years of age.
• Must have TIPS Training prior to position start date.
• Ability to read, write, speak, and understand English, and proficiently follow instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of a pre-employment drug test and background check.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Customer service skills.
• Ability to work in fast-paced and busy environment.

Environmental Factors

Retail – General Heavy: Physical Demands: Standing or walking on various types of flooring, manual dexterity, repeated movements with both hands and feet, reaching, carrying, pushing, lifting. The employee may be exposed to indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: Twist back and/or neck, walk on slippery surfaces, work with hazardous equipment, exposure to loud noise, skin irritants, nuisance dust, fumes, sprays, hazardous cleaning solutions and toxins. Required equipment: cleaning supplies, office equipment, register, pricing gun, scales, scanner, material handling equipment. Protective Equipment: goggles, gloves, back brace. Lifting requirement 50 lbs., pulling requirement 250 lbs.

Travel & Overnight

Travel Percent: None. Overnight: No.

Required Certifications & Trainings

• Cicerone Certification
• Alcohol Compliance Training
• Tapping and Configuring Kegs
• Perfect Pour Essentials
• Beer Science & Styles
• Wine & Spirits Training
• Cigar/Humidor training
• Sampling station wine dispenser
• DSD/Receiving Fintech Reclaim
• FIM (Fresh Item Management)
• Cashier training
• Cash Office training
• Service Desk Lottery
• Grocery stocking, rotation, ordering, merchandising
• Pricing tags, signs, ad change
• MOD training – open and close store