Linux Desktop & Devices Support Engineer

Canonical; Seattle (WA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in open source software is seeking a Linux Desktop & Devices Support Engineer. This role involves delivering technical support for Ubuntu and open source products, engaging with customers, and resolving issues. Join a globally remote team dedicated to customer success and innovation.

Benefits

Annual learning and development budget

Annual pay review

Generous leave policies

Employee Assistance Programme

Travel opportunities

Qualifications

• Experience with Linux troubleshooting, log analysis, and configuration editing.
• Proven ability to exceed expectations and achieve results.
• Extensive customer support experience.

Responsibilities

• Investigate customer-reported issues and resolve complex problems.
• Ensure support cases meet SLA and maximize customer satisfaction.
• Participate in weekend rotation support.

Skills

English

Linux troubleshooting

Customer focus

Communication

Adaptability

Education

Technical degree or relevant experience

High school diploma

Job description

Join to apply for the Linux Desktop & Devices Support Engineer role at Canonical

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. We are a pioneer in global distributed collaboration with 1100+ colleagues in 75+ countries and few office-based roles. Teams meet a few times a year worldwide to align on strategy and execution.

The company is founder-led, profitable, and growing.

This role offers an opportunity for a Linux Engineer/Administrator passionate about Linux and Customer Success to build a career supporting customers using Ubuntu and open source products. If you love technology and learning, you'll enjoy working with industry experts at Canonical.

You will be responsible for delivering outstanding technical support on the full Desktop and Server stack at Canonical. From diagnosing issues to resolution, you will own and manage support cases, collaborating with colleagues or involving senior engineers when necessary.

Your daily tasks include providing technical expertise, communicating effectively, prioritizing customer issues, and continuously learning about new products and technologies. You will participate in training, team gatherings, and company events.

Location: This is a globally remote role unless otherwise specified.

Responsibilities include:

1. Investigate customer-reported issues through research and escalation.
2. Resolve complex problems related to Canonical's products.
3. Ensure support cases meet SLA and maximize customer satisfaction.
4. Engage with customers via phone, ticketing, and remote sessions.
5. Participate in weekend rotation support.
6. Contribute to and maintain knowledge base articles.
7. Understand Ubuntu development to set correct customer expectations on timelines.

Qualifications:

• Excellent written and spoken English skills.
• Strong academic background from high school and university.
• Degree in a technical field or relevant experience.
• Proven ability to exceed expectations and achieve results.
• Experience with Linux troubleshooting, log analysis, and configuration editing.
• Experience integrating Linux with other environments (authentication, network file systems).
• Ability to analyze stack traces and logs, and advise on next steps.
• Quick learner, adaptable, able to handle pressure.
• Basic programming skills.
• Willing to travel internationally twice a year for up to two weeks.
• Extensive customer support experience, with strong communication skills and customer focus.

What we offer:

• Distributed work environment with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Annual pay review, recognition rewards, and benefits.
• Generous leave policies including maternity and paternity leave.
• Employee Assistance Programme.
• Travel opportunities to meet colleagues and attend company events.

About Canonical:

Canonical leads in open source innovation, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, expect excellence, and promote remote work since 2004. Working here challenges you to think differently, learn new skills, and excel.

Equal Opportunity:

We foster a diverse, inclusive workplace and consider all applications fairly regardless of background or identity.

Job Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Software Development