Linux Desktop & Devices Support Engineer

Canonical; Cincinnati (OH); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading open source software company is seeking a Linux Engineer/Administrator in Cincinnati, Ohio. The role involves providing excellent technical support for Ubuntu and open source products. Candidates should have a strong background in Linux, an interest in technology, and a focus on customer success. This opportunity allows for growth in a collaborative international team.

Qualifications

• Experience with Linux systems and open-source products.
• Strong customer success orientation.
• Ability to manage technical support cases effectively.

Responsibilities

• Deliver exceptional technical support for Canonical's Desktop and Server offerings.
• Own and manage customer support cases from start to finish.
• Collaborate with senior engineers for case resolution.

Skills

Linux proficiency

Customer support experience

Technical problem solving

Job description

Overview

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world\'s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing.

This is an opportunity for a Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, you will enjoy working with some of the best people in the industry at Canonical.

You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.