Linux Administrator/Support Desk Analyst - UJMS

GovCIO; United States; Remote; USD 82,000 - 93,000; Full time

Job summary

An established industry player is seeking a Linux Administrator/Support Desk Analyst to provide essential support for the Unified Jury Management System (UJMS). This role involves troubleshooting, application management, and security services while ensuring a seamless user experience. The ideal candidate will possess strong analytical and decision-making skills, with a solid background in IT support, particularly with Red Hat Enterprise Linux and Apache Tomcat. Join a team dedicated to transforming government IT and making a positive impact on how agencies serve citizens. This remote position offers a competitive salary and a chance to be part of a dynamic workforce.

Qualifications

• 2-5 years of IT experience with a Bachelor's degree.
• Experience with RHEL 7+, Apache Tomcat, and SQL Server.

Responsibilities

• Provide Tier 1 & 2 support for UJMS and troubleshoot issues.
• Manage hardware, operating systems, databases, and software applications.

Skills

Troubleshooting IT issues

Analytical skills

Decision-making skills

Verbal communication

Written communication

Flexibility and adaptability

Education

Bachelor's degree

Tools

Red Hat Enterprise Linux (RHEL)

Apache Tomcat

Microsoft SQL Server

ServiceNow

Job description

Overview

GovCIO is currently hiring for a Linux Administrator/Support Desk Analyst (SDA) provides service desk and application and security management services for the Unified Jury Management System (UJMS). The analyst will be required to have troubleshooting, analytical, and decision-making skills to provide support and resolution to end-user issues or questions. The incumbent will provide operational and technical support to resolve software application, security, and technical issues associated with UJMS. This position is located in the United States and will be a full remote position.

Responsibilities

• Provide Tier 1 & 2 support for UJMS
• Utilize ITSM tool to create or track issues/requests
• Provide timely updates to tickets
• Perform remote troubleshooting
• Determine the best solution based on the issue and details provided by user
• Properly escalate unresolved queries to the next level of support
• Ensure proper recording, documentation, and closure for each issue
• Follow up with users, provide feedback and see problems through to resolution
• Preserve and grow the knowledge base for supported applications
• Review and provide recommendations regarding application instructional or procedural documentation
• Provide application support and system administration support services to include management of hardware, operating systems, databases, and software applications
• Conduct IT application and security management activities

Qualifications

Bachelor's with 2-5 years (or commensurate experience)

Required Skills and Experience

• Minimum 3 years of IT work experience
• Experience supporting Red Hat Enterprise Linux (RHEL) 7 or higher software applications
• Experience with Apache Tomcat
• Experience with Microsoft SQL Server
• Strong understanding of troubleshooting IT issues
• Flexibility and adaptability to handle different product service calls
• Good verbal and written communication skills

Clearance Required: Must be able to acquire and maintain an AOUSC Public Trust

Preferred Skills and Experience

• Experience with ServiceNow
• Software application management experience
• Network security experience
• Understanding of ITIL best practices
• Background in Federal appellate, district and bankruptcy court operations
• Court experience with case management and/or jury management applications
• CompTIA Linux+ or Linux Professional Institute LPIC-1 certification

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Salary Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $82,500.00 - USD $92,500.00 /Yr.