Links Cocktail Server - PT

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at a renowned hospitality destination where your role will be pivotal in creating memorable experiences for guests. As a key member of our service staff, you'll engage with guests, provide exceptional food and drink pairings, and ensure a welcoming atmosphere. This position offers a variety of perks, including hotel discounts, free meals, and opportunities for advancement. If you have a passion for hospitality and enjoy making connections with people, this is the perfect opportunity for you to thrive in a supportive and friendly environment.

Benefits

Hotel room discounts

Free meals every shift

Paid vacation days

Golf, Ski, & Spa discounts

Flexible scheduling

WELL Spa Gym membership

Advancement opportunities

Friendly work atmosphere

Holiday pay

Medical, dental, and vision insurance

Qualifications

• Must be at least 18 years old to serve alcohol.
• Basic knowledge of food and beverage preparation required.
• Prior cocktail experience preferred.

Responsibilities

• Greet guests in a friendly manner and explain specials.
• Maintain cleanliness of service station and guest tables.
• Input orders into the point of sale system timely.

Skills

Customer Service

Food and Beverage Knowledge

Communication Skills

Ability to Memorize Menu Items

Ability to Work Flexible Hours

Education

High School Diploma

Tools

Point of Sale System

Job description

Description

Create lasting memories for guests by having a grand time suggesting and serving food and drink pairings while also talking with guests to gain meaningful connections.

Our Team is looking for People Pleasing individuals who want to do the following:

• Turn our guest’s ordinary day into an extraordinary day.
• Love where they work.
• Be appreciated for what they bring to a team.
• Learn and grow with a company who truly values its people.

Grand Perks:

• Hotel room discounts as low as $49 per night.
• Free meals every shift made by our talented culinary team.
• Paid vacation days.
• Golf, Ski, & Spa discounts.
• Flexible scheduling.
• WELL Spa Gym membership for $16 per paycheck.
• Advancement opportunities across the property and US.
• Friendly work atmosphere - Negativity & drama are not welcome here.
• Holiday, jury duty, & bereavement pay.
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits.
• Recognition programs (aka get paid to celebrate).

The Responsibilities:

• Checks and maintains proper set-up and cleanliness of service station before, during, and after shift.
• Greets guests in a timely, friendly, and courteous manner and explains all specials, promotions, and snacks.
• Takes orders, reciting selection of all call and premium brands as requested, requires memorization of all available drinks.
• Provides appropriate snack and garnish with all beverages when requested.
• Inputs orders into point of sale system to inform bartender an order was made in a timely manner.
• Maintains cleanliness of guest tables and assists with the bar area.
• Replenishes beverages as requested, frequently checking back with guest to inquire about satisfaction.
• Presents the guest with the check promptly, thanking them and inviting them to return, so they will frequent the restaurant again.
• Performs general cleaning tasks, using standard cleaning products as assigned by your supervisor to adhere to health standards.
• Maintain cleanliness, sanitation and personal hygiene.
• Must adhere to all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
• Performs other duties as assigned.

Other Qualifications:

• Must be at least 18 years old to serve or pour alcohol.
• Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages.
• Knowledge of the appropriate table settings, service ware, and menu items.
• Ability to read, sufficient enough to understand menus and special promotions, speak and write the English language to communicate with the guest, and take orders.
• Ability to remember, recite, and promote a variety of menu items.
• Ability to transport large awkward trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift.
• Ability to operate a keyboard and learn point of sale procedures to pre-check an order and close out a check.
• Prior cocktail experience preferred.
• Ability to obtain any government required license or certificate.
• Ability to work a flexible schedule including days, nights, weekends and holidays.

Reporting Relationship: F&B Manager and Assistant F&B Manager

Exemption Status: Non-Exempt.

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.