Linen & Guest Services Attendant

Magnolia Hotels; St. Louis (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Dis/

401(k) with company match

Paid time off

Job summary

Magnolia Hotels in St. Louis, MO is looking for a dependable Laundry Attendant to keep our linens crisp and towels ready for guest comfort. You will work behind the scenes to support an exceptional guest experience and stay active while part of a collaborative team.

The role requires good English fluency, attention to detail, and the ability to follow directions. Base pay is competitive, with benefits including medical, dental, vision, life, disability, a 401(k) match, and paid time off.

Qualifications

• Fluency in English both verbal and non-verbal.
• Ability to count.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgement.
• Follows directions thoroughly.
• Understands guests service needs.
• Work cohesively with co-workers as part of a team.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies / service procedures / standards.
• Respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Anticipate guest`s needs.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services / features and local attractions / activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, satisfaction and organization of assigned work areas.
• Use cleaning chemicals according to OSHA regulations and hotel requirements.
• Adhere to all Health department, sanitation and safety regulations.
• Set up and organize work station with designated supplies and equipment; replenish as needed throughout the shift.
• Monitor usage of chemical and water to maximize consumption.
• Sort all stained /damaged items and determined status for rewash and discards; maintain continuous inventory of discards items.
• Remove all debris on floors after each sorting.
• Weight each bundle of soiled linen; place designated weights in the laundry machines.
• Operate all laundry machines and add designated chemicals in accordance with specified amounts, times and temperatures for the particular items to be washed.
• Removed washed articles form the washing machine, when the cycle is complete. Inspect cleanliness and place in clean carts.
• Transport cart of washed linen to dryers and place in dryer’s accordance to load size. Set Dryers to designated times and temperatures for the particular articles to be dried.
• Remove articles from dryer when cycle is complete and place in clean linen carts. Transport cart to proper work area for finishing.
• Operate the folder and ironing machine. Check the cleanliness and condition of articles while processing through the machines; separate damaged/stain articles.
• Fold clean articles and stack into designated amounts by type and size. Place stack in specified areas for distribution.
• Issue clean table linens and service towels / rags to Food and Beverage personnel.
• Document and process guests request for laundry, Dry clean and pressing of garments, hotel uniforms and designated management garments.
• Operate dry cleaning equipment and use specified chemicals. Process and finish garments according to garments labels.
• Separate stained/damaged hotel uniforms and determine status of repair, re-cleaning or discard; maintain continuous inventory of discards uniforms.
• Maintain accurate poundage records of dry cleaning and laundry.
• Report faulty equipment, damaged garments/linen, shortages, maintenance needs, safety hazards and problems to supervisor.
• Remove lint and debris from dryer filters and change filters.
• Transport trash containers to dumpster; empty and clean accordingly Adhere to recycling procedures.
• Breakdown and clean work areas/equipment.
• Use designated chemicals, supplies and equipment to clean laundry room floor.
• Restock chemicals for next shift as assigned.

Skills

Fluent English

Numeracy

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Job description

Magnolia Hotels in St. Louis, MO is looking for a dependable Laundry Attendant to keep our linens crisp and towels ready for guest comfort. You will work behind the scenes to support an exceptional guest experience and stay active while part of a collaborative team.

The role requires good English fluency, attention to detail, and the ability to follow directions. Base pay is competitive, with benefits including medical, dental, vision, life, disability, a 401(k) match, and paid time off.