Line Service Shift Lead - Aviation Ground Support

Atlantic Aviation FBO Services, Inc.; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Atlantic Aviation FBO Services, Inc. in Orlando, FL seeks a Line Service Shift Supervisor to oversee line service on the assigned shift, ensuring safety and top‑notch customer service across all ground handling tasks.

You will supervise technicians, coordinate with management, monitor arrivals and departures, and maintain fuel inventory and facilities while adhering to ATA 103 and NFPA 407 standards.

Qualifications

• High school diploma required.
• One year of line service experience.
• Valid state driver’s license.
• At least 18 years of age.
• NATA Certification.
• Good written and oral communication.
• Strong leadership and organizational skills.
• Proficient with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Provide clear, concise supervision and facilitate performance of Line Service personnel on their assigned shift.
• Ensure all shift operations are conducted in accordance with company policies and procedures.
• Accountable for ensuring high levels of safety and customer service.
• Adhere to the principles of the Atlantic Attitude at all times and ensure those principles are practiced.
• Function as a Line Service Technician as necessary.
• Communicate work progress and significant issues with the Line Manager or Operations Manager.
• Communicate Atlantic standards and relevant material to Line Service employees on their shift.
• Monitor and update daily aircraft arrivals and departure requirements; ensure timely service.
• Interface with customers to ensure all servicing requirements are met and that customers are satisfied with our service.
• Resolve customer service issues and communicate issues to the appropriate staff.
• Inspect entire facility for cleanliness and proper equipment operation; report discrepancies.
• Monitor and maintain proper fuel inventory.
• Perform and adhere to quality control standards including ATA 103 and NFPA 407.
• Keep fueling equipment and courtesy cars in presentable condition.
• Daily quality assurance and auditing of fuel paperwork.

Skills

Safety mindset

Customer service

Leadership

Communication

Education

High school diploma

NATA Certification

Tools

MS Office (Word, Excel, Outlook)

Job description

Atlantic Aviation FBO Services, Inc. in Orlando, FL seeks a Line Service Shift Supervisor to oversee line service on the assigned shift, ensuring safety and top‑notch customer service across all ground handling tasks.

You will supervise technicians, coordinate with management, monitor arrivals and departures, and maintain fuel inventory and facilities while adhering to ATA 103 and NFPA 407 standards.