Aviation Ground Services Shift Supervisor

Atlantic Aviation FBO Services, Inc.; Boca Raton (FL); On-site; USD 42,000 - 57,000; Full time

Job summary

Atlantic Aviation Boca Raton is seeking a Line Service Shift Supervisor to oversee ground support and supervise the Line Service team on a rotating shift. You will ensure safety, quality, and customer service while coordinating crew tasks and daily operations in a fast-paced environment.

The role requires 1 year of line service experience, a valid driver’s license, and strong communication and leadership skills.

Qualifications

• High school graduation.
• One (1) year of line service experience.
• Valid state driver's license and meet the company's insurability requirements.
• At least 18 years of age.
• NATA Certification.
• Good communication skills, both written and oral.
• Consistently demonstrated good organizational and leadership skills.
• Ability to comprehend and perform basic math calculations with minimal errors.
• Basic proficiency in Microsoft Office applications including Word, Excel and Outlook.
• Excellent customer relations skills required.
• Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call.

Responsibilities

• Provide clear, concise supervision and facilitate performance of Line Service personnel on their assigned shift.
• Ensure all shift operations are conducted in accordance with company policies and procedures.
• Accountable for ensuring high levels of safety and customer service.
• Adhere to the principles of the Atlantic Attitude at all times and ensure those principles are practiced by all shift members.
• Function as a Line Service Technician as necessary.
• Communicate work progress and significant issues with the Line Manager or the Operations Manager.
• Communicate Atlantic standards and relevant material to Line Service employees on their shift.
• Ensure proper staffing and delegate work assignments for all Line Service Technicians on the assigned shift.
• Enforce company policy and procedures where needed; administer disciplinary action as directed.
• Provide honest communication regarding performance expectations including areas of strength and needed development.
• Monitor and update daily aircraft arrivals and departure requirements; ensure timely service.
• Interface with customers to ensure servicing requirements are met and customer satisfaction.
• Resolve customer service issues and communicate to appropriate staff.
• Inspect facility for cleanliness and proper equipment operation; report discrepancies.
• Monitor and maintain fuel inventory.
• Perform quality control to standards including ATA 103 and NFPA 407.
• Keep fueling equipment and courtesy cars presentable.
• Complete daily paperwork accurately and audit fuel paperwork.
• Any additional duties assigned by Management.

Skills

Line service experience

Leadership skills

Safety focus

Customer service

Communication

Education

High school diploma

NATA Certification

Valid driver’s license

18+ years old

Microsoft Office proficiency

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Atlantic Aviation Boca Raton is seeking a Line Service Shift Supervisor to oversee ground support and supervise the Line Service team on a rotating shift. You will ensure safety, quality, and customer service while coordinating crew tasks and daily operations in a fast-paced environment.

The role requires 1 year of line service experience, a valid driver’s license, and strong communication and leadership skills.