Line Service & Operations Leader

Ascension FBO Network; Sarasota (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Ascension FBO is seeking a hands-on Line Service Manager to lead our line-service and customer-service operations at our FBO. You will oversee fueling, ramp activities, and ensure safety and service standards while developing a strong, capable team.

The role requires leadership experience in aviation ground operations, strong communication, and a commitment to customer excellence in a fast-paced environment.

Qualifications

• 3+ years of progressive experience in FBO operations, aviation line service, aircraft ground handling, ramp operations, or similar.
• Previous experience as a Line Service Manager, Supervisor, Lead Technician, or Ramp Supervisor is strongly preferred.
• Bachelor's degree or an equivalent combination of education and relevant operational experience.
• Strong leadership, interpersonal, communication, and customer-service skills.
• Working knowledge of fueling, towing, marshaling, ramp safety, fuel quality control, and ground-support equipment.

Responsibilities

• Lead daily FBO line service, customer service, ramp, and aviation ground-support operations.
• Oversee aircraft fueling, towing, marshaling, wing-walking, parking, hangar operations, and other ground-handling activities.
• Provide operational leadership with a focus on safety SOPs and Flightline Fundamentals.
• Develop and apply Ascension FBO's Prep7 and CrewOne frameworks.
• Create and communicate daily operational plans for safe, efficient operations and customer service.
• Conduct daily shift huddles, safety meetings, and monthly employee meetings.
• Monitor staffing, performance, and compliance with procedures.
• Coach employees through daily observations and feedback.
• Partner with General Manager and HR on performance and safety concerns.
• Maintain training records, safety files, and compliance documentation.

Skills

Leadership

Team management

Safety awareness

Communication

Customer service

Education

Bachelor's degree

Tools

MS Office

Job description

Ascension FBO is seeking a hands-on Line Service Manager to lead our line-service and customer-service operations at our FBO. You will oversee fueling, ramp activities, and ensure safety and service standards while developing a strong, capable team.

The role requires leadership experience in aviation ground operations, strong communication, and a commitment to customer excellence in a fast-paced environment.