Line & Ramp Services Agent

Jet Aviation Inc.; Carolina (PR); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Tuition reimbursement

Paid time off

Job summary

Jet Aviation Inc. is seeking a dedicated team member for on-site Fixed Based Operator operations in San Juan, PR. You will assist crews and passengers, manage ground handling tasks, and ensure smooth flight support with a focus on safety and service.

The role requires adaptability in a dynamic, around-the-clock schedule and a guest-first mindset. Minimal qualifications include a high school diploma, a valid license, and willingness to complete CDL training; benefits and a comprehensive package

Qualifications

• High School Diploma or GED required.
• Valid driver’s license and responsible attitude.
• CDL training preferred; must pass training.

Responsibilities

• Safely handle aircraft ground operations: fueling, towing, marshalling, ground support.
• Deliver excellent customer service to passengers and crews.
• Maintain facilities, equipment and supplies to safety and quality standards.
• Support a safety-first culture by following procedures and reporting hazards.

Skills

Aviation Ops

Customer Service

Safety Awareness

Education

High School Diploma or GED

Tools

CDL Training

Job description

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Job Category: Fixed Base Operations (FBO)

Career Level: Graduate / Entry Level

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 5,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

This role puts you at the center of airport operations, supporting aircraft, crews, and passengers with safety, precision, and exceptional service. Each shift, you’ll work alongside a dedicated team in a fast-paced, dynamic environment where adaptability, teamwork, and customer focus are key.

Your work is supported by both a safety & training network and a robust operations & management framework, allowing you to tap into expertise across functions to guide your efforts. With these interconnected support systems, you’ll be part of a team committed to delivering top-notch service and meeting the intricate demands of luxury flight.

This role is on-site, working from our concierge style Fixed Based Operator (FBO) location in San Juan, PR where you will be right at the heart of the action. As a key member of the FBO team, you will work closely with clients, passengers, crew, and fellow team members, providing an exceptional experience and ensuring smooth operations for each flight.

Work Schedule and Compensation

Aviation operates on a dynamic schedule - things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews.

• We formally operate Monday-Sunday from 6.00am - 12.00am.
• 1st Shift (6am to 3pm) will be the initial assignment, with the potential for changes over time and as business needs and opportunities evolve.

The posted salary ranges will default to that of your regional location and will not include any premiums. The hourly rate for this non-exempt position will be as follows: $14.00 - $15.00 hourly, plus a performance-based bonus up to 5% of annual salary.

• A High School Diploma, GED, or equivalent education
• A valid driver’s license and a strong sense of responsibility
• Valid CDL required; must complete and pass training
• Basic English communication skills (B1 level or above)
• A courteous, respectful attitude and a reliable work ethic
• Preferably at least one year of mechanical experience
• Direct line and ramp experience preferred, but not required
• Willingness to work flexible hours - rain or shine
• Must be able to handle the demands of an active, on-the-move role
• A strong eye for quality and a natural focus on customer service
• The ability to stay cool, calm, and collected under pressure
• Someone who takes pride in doing things right, enjoys working outdoors

Main Responsibilities

From assisting crew members to welcoming high-profile clients, you’ll ensure every flight is supported with care and precision. Your responsibilities include:

• Safely handling aircraft ground operations, including fueling, towing, marshalling, and ground support equipment.
• Delivering excellent customer service by assisting passengers and crews with luggage, transportation, and amenities.
• Maintaining facilities, equipment, and supplies to the highest standards of safety, quality, and cleanliness.
• Supporting a strong safety-first culture by following procedures and promptly reporting hazards or issues.

Every employee is vital to our success, and we value the unique style and dedication each team member brings. Here, you’ll have the chance to build a personal brand among your colleagues, high-profile clients, and industry professionals.

Day to Day Operations

• Handle ramp operations while following top-tier safety and quality standards
• Provide porter services - delivering luggage, cargo, and transporting crew and passengers
• Assist with aircraft movements, including towing, pushback, marshalling, and disconnecting
• Operate ground support equipment (GPU, water, lavatory services, etc.) with care and precision
• Keep things stocked and spotless by assisting with catering items, ice, coffee, and cleaning duties
• Support a strong safety-first culture by actively participating in safety and quality programs
• Report any hazards, near misses, or unusual occurrences to keep operations smooth and safe

Full time employees can enjoy selections from a comprehensive benefit package that fuels your passions both inside and outside of work. You can expect a wide array of financial, insurance, continued education and other employee benefits and perks:

• Financial Perks:Base hourly pay + overtime paid over 40 hours in one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits $1 for $1 match up to 6%; General Dynamics Employee Discounts.
• Wellness and Health Perks:Multiple Medical, Dental & Vision insurance options for employee only or employee + additional family members; paid sick time; Employee Assistance Program; Wellness Programs; Health Awards.
• Performance Perks:Annual Merit Increase opportunity; annual bonus potential up to 5%.
• Continued Education Perks:Tuition Reimbursement for approved CE pursuits.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is required to use their hands and fingers to handle, feel, or reach. The employee frequently is required to stand, walk, or sit. The employee is occasionally required to climb or balance, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds above their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Jet Aviation is committed to selecting the best leaders through a thorough and structured hiring process. Candidates who move forward will engage with executive leadership and key stakeholders in a multi-stage review process. As part of our commitment to safety and security, all selected candidates must successfully pass pre-employment requirements before finalizing employment.

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans