Customer Service Agent

Jet Aviation Inc.; Dallas (TX); On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

Overtime pay & PTO

401(k) match up to 6%

General Dynamics Employee Discounts

Medical/Dental/Vision insurance

Sick time & EAP

Annual bonus potential up to 5%

Tuition reimbursement

Job summary

Jet Aviation Inc. in the United States is seeking a Customer Service Agent for our Fixed-Based Operator (FBO) to serve as the friendly face for passengers and crew from arrival to departure.

You will handle service requests, questions, feedback, and ensure a seamless, engaging, welcoming, and professional experience. The role requires 1–2 years of FBO or customer service experience, strong English communication, and the ability to adapt to a dynamic, around-the-clock operation.

Qualifications

• 1-2 years of experience in an FBO or customer service-related field (hospitality experience preferred).
• High School Diploma/GED or equivalent required.
• Proficient English language and communication skills.

Responsibilities

• Deliver exceptional service to new and existing customers, addressing billing inquiries, service requests, suggestions and complaints in a warm and respectful manner.
• Resolve customer inquiries and complaints efficiently and fairly, while skillfully de-escalating tense situations.
• Perform generalist duties within the Customer Support/ Operations function.
• Provide information about Jet Aviation’s services, identifying opportunities to enhance customer relationships.
• Recommend and implement programs to support customer needs.
• Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services.
• Ensure compliance with all relevant airport and Jet Aviation policies, regulations and laws.
• Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network.

Skills

Customer service

English proficiency

Communication skills

De-escalation

Flexibility

Team player

Education

High School Diploma/GED

Job description

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Job Category: Fixed Base Operations (FBO)

Career Level: Graduate / Entry Level

Requisition Id: 6620

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 5,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

As aCustomer Service Agent, you'll be the friendly face passengers and crew rely on throughout their journey at our Jet Aviation FBO (Fixed-Based Operator). From arrival to departure, you'll be the go-to person for service requests, questions, feedback, and consistently delivering seamless, engaging, welcoming, and professional experiences.

Work Schedule & Compensation

Aviationoperateson a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open toworkinga flexible schedule to meet the needs of the operation, customers, and crews.

We formallyoperate24 hoursdaily,7 days weekly.

B Shift (2:00pm to 10:00pm) will be theinitialassignment, with the potential for changes over time and as business needs and opportunities evolve.

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $20.00 - $21.00 hourly which is equivalent to $41,600 - $43,680 annually.

• 1-2 years of experience in an FBO or customer service-related field (hospitalityexperience preferred).
• High School Diploma/GED or equivalent required.
• Proficient English language and communication skills.
• Ability to remain calm and effective under pressure.
• Strong customer orientation and excellent multi-tasking abilities.
• Flexibility to work shifts and adapt to changing schedules.
• Ability to work in various weather conditions and meet minimum physical requirements.
• Team- oriented mindset with a passion for delivering outstanding service.
• Must obtain an Airport ID Badge within 30 days of employment.
• Personal values aligned with Jet Aviation’s core values (Trust, Honesty, Alignment, Transparency).

Main Responsibilities

• Deliver exceptional service to new and existing customers, addressing billing inquires, service requests, suggestions and complaints in a warm and respectful manner.
• Resolve customer inquiries and complaints efficiently and fairly, while skillfully de-escalating tense situations.
• Perform generalist duties within the Customer Support/ Operations function.
• Provide information about Jet Aviation’s services, identifying opportunities to enhance customer relationships.
• Recommend and implement programs to support customer needs.
• Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services.
• Ensure compliance with all relevant airport and Jet Aviation policies, regulations and laws.
• Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network.

Full time employees can enjoy selections from a comprehensive benefit package that fuels your passions both inside and outside of work. You can expect a wide array of financial, insurance, continued education and other employee benefits and perks:

• Financial Perks:Base hourly pay + overtime paid over40 hoursin one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits $1 for $1 match up to 6%; General Dynamics Employee Discounts.
• Wellness and Health Perks:Multiple Medical, Dental & Vision insurance options for employees only or employee +additionalfamily members; paid sick time; Employee Assistance Program; Wellness Programs; Health Awards.
• Performance Perks:Annual Merit Increase opportunity; annual bonus potential up to 5%.
• Continued Education Perks:Tuition Reimbursement for approved CE pursuits.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employeeis required touse hands and fingers, handle, or feel, or reach.The employeefrequentlyis required tostand,walkor sit. The employeeis occasionally required toclimbsor balance, kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific visionrequiredfor this jobinclude,close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

The work environment described herearerepresentative of those an employee encounters while performing the essential functions of this job. The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate withoccasionalhigh volume whenaircraftsarrive/depart.The employee isfrequentlyexposed tovibration. Occasional fuel fumes maypermeatethe workplace.Employeemust be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may beextremehot and cold during certain seasons of the year.

Jet Aviation is committed to selecting the best leaders through a thorough and structured hiring process. Candidates who move forward will engage with executive leadership and key stakeholders in a multi-stage review process.As part of our commitment to safety and security, all selected candidates must successfully pass pre-employmentrequirementsbefore finalizing employment.

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans