LIMS Technical Support Engineer – Troubleshooting & SQL

STARLIMS; Town of Florida (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

STARLIMS, a global leader in Laboratory Information Management Systems (LIMS), seeks a Technical Support Engineer in New York to own assigned support tickets and guide customers through complex issues with clear communication and methodical troubleshooting.

You will develop deep STARLIMS expertise, perform remote analysis, collaborate with cross-functional teams, contribute to global support improvements, and maintain professional, proactive communication to ensure customer satisfaction.

Qualifications

• Experience troubleshooting software issues and providing solutions.
• Proficiency in SQL and an OO language (C# or equivalent).
• Experience with RDMS and reporting tools.

Responsibilities

• Own assigned support tickets from start to finish with clear communication.
• Develop deep expertise in STARLIMS configuration and functionality.
• Perform remote analysis, troubleshooting, and issue resolution.
• Monitor incidents and manage investigation, testing, resolution, and escalation.
• Collaborate with cross-functional teams to resolve complex issues.
• Contribute to global support improvements and knowledge sharing.
• Recommend system enhancements to reduce recurring issues.
• Maintain professional communication to ensure customer satisfaction.
• Adopt a global support mindset in daily work.

Skills

Strong communication

Troubleshooting

Analytical thinking

Multitasking

Team collaboration

English proficiency

Learning agility

Tools

SQL Server

Oracle

Crystal Reports

Tableau

Web Services/API

HTML/CSS/JavaScript

Job description

STARLIMS, a global leader in Laboratory Information Management Systems (LIMS), seeks a Technical Support Engineer in New York to own assigned support tickets and guide customers through complex issues with clear communication and methodical troubleshooting.

You will develop deep STARLIMS expertise, perform remote analysis, collaborate with cross-functional teams, contribute to global support improvements, and maintain professional, proactive communication to ensure customer satisfaction.